As the Global Customer Quality Assurance Engineer, Light Duty (LD) Segment, you will LEAD by........This position plays the key role of interacting with site operational leadership, commercial account managers, and external customer contacts, on the global level within the Light Duty Segment, to negotiate customer specifications in alignment with BASF ECMS's capabilities. This position also manages customer quality expectations on a constant basis.
In this role you will be directly responsible for global quality topics for selected Noth America OEMs. This role will report to the Head of Sales Operation. As Global Customer Quality Assurance (GCQA), you are expected to work closely with the commercial teams to develop our customer support strategies and drive margin improvement initiatives.
The GCQA will comply with agreed upon customer specific requirements, while aligning with internal stakeholders. They will drive specification negotiation, customer support, and identify quality issues and bringing acceptable resolutions to our customers. Finally, they will strive to improve overall product quality and effectiveness of the ECMS - Mobile Emissions quality systems.
In this role you will be responsible for
- Developing strong relationships with Quality counterparts at OEMs
- Being a contributing member to the global, cross-functional account teams led by the Global Key Account Managers (GKAMs).
- Proactively identifying opportunities with customers and GKAMs to determine how we can increase profitability through quality measures.
- Ensuring the organization understands and meets customer specific requirements outlined in IATF 16949 and VDA industry quality requirements.
- Helping to drive best practices across customer teams with respect to specification setting, and preferred standard offerings.
- Ensuring continuous customer satisfaction with monitoring and setting appropriate targets for several Key Performance Indicators, e.g. Customer Complaints, Scorecards, Part per Million reject, etc.
Your elements for success...... - Bachelor's Degree in chemistry, engineering, or quality management required
- 6+ years related experience in quality, research, or engineering required
- Prior experience working in a large complex matrix organization required
- Customer interaction experience and relationship building skills required
- Advanced communication, influencing, and negotiation skills required
- Project management skills required
- Analytical and problem-solving skills required
- Familiarity with quality systems such as ISO 9001, TS16949, AS9100 and Root Cause Analysis required
- Familiar with Automotive tools: FMEA, PPAP, APQP, SPC required
- Working knowledge of statistical process control through Six Sigma or similar processes required
- Self-directed with the ability to operate independently with minimal supervision required
- Solid computer skills with ability to learn new operating systems required
- Willing and able to travel overnight up to 20% of the time required
- 3 years of related experience working in the automotive preferred
- Prior experience working in customer quality preferred
- Prior experience working globally preferred
- TS / AS Auditor Certifications preferred
- ASQ certification in Quality, Engineering, and Auditing preferred
- Prior experience working with FMEA preferred
- Basic knowledge in catalyst coatings preferred
You @ BASF ECMSAt BASF ECMS you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life.
- Flexible Work Arrangements whenever possible
- Retirement Benefits with company contributions
- Competitive Medical and Dental Plan Options
- Disability and Life Insurance Programs
- Wellness Programs
- Maternity/Paternity Leave, Infertility & Adoption reimbursement
- Mentoring & Development Programs
- Employee Discounts
- Pet insurance
What are you waiting for? Click Apply now to BELONG@BASF!!BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact
[email protected] to report fraud. BASF is committed to pay transparency practices. The competitive Pay Range for this role is $115k-$145k annually. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.
