Req ID: 138016
Region: Americas
Country: USA
State/Province: New Hampshire
City: Remote Employee US

Summary

The Global Business Office Director is responsible for managing an indirect team of cross-functional, customer facing leaders. This position is responsible for expanding our customer relationships, while working cross-functionally with Sales, Operations, Finance, Design, and Supply Chain to position our service offering & ensure competitive solutions.

The Director is responsible for managing the overall relationship with a group of customers including, but not limited to, the following responsibilities:
• Overall for the customer relationship & engagement experience
• Contract negotiation & management
• Management for customer pricing cycles & Celestica P&L responsibilities
• Account profitability, balance sheet management, and financial performance
• Strategic Account planning and managing profitable growth
• Identifying customer needs and expectations and opportunities for growth
• Support to Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Detailed Description

Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies. As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates.
Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of challenges that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives.

Knowledge/Skills/Competencies
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• Supporting design services must have a working knowledge of design systems, product architectures and product development project management.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Good presentation, database management and computer skills.
• Excellent customer contact, negotiation and problem resolution skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment or manufacturing floor
• Likely there will be a significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• 15+ years relevant experience
• Ability to travel domestically and internationally, up to 25%

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

This location is a US ITAR facility and these positions will involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.