Essential Job Functions- A client-facing role that develops the business relationship
- Account mapping, business unit breakdown (touchpoints to align regional/global team)
- Run QBRs & ensure they are adequately prepared for
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
- Report Monitoring, Analysis, and Distribution (responsible/accountable)
- Conduct Performance management for reporting team
- Regular Market Analysis and Industry Awareness to maintain knowledge
- Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
- Client Reviews
- Strategic Business Plan
- Value-add Programs
- Process Improvements
- Tender Management
- Technology Solutions
- Lead and review impact and coverage to identify service and opportunity gaps.
- Direct account monitoring activities by the team to ensure timely payment and collection
- Create and implement business development plans with short-term and long-term business objectives to be achieved globally.
- Other duties as assigned
Skills & Competencies- Strong written and verbal communication skills
- Strong leadership skills
- Excellent presentation and interpersonal skills
- Thorough knowledge of transportation industry logistics and freight forwarding
- Thorough knowledge of successful sales techniques
- Strong computer skills, including Microsoft Office suite
- Detail-oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Good analytical and program management skills; ability to define, develop and document business processes and procedures
- Vital customer service, problem-solving, and interpersonal skills
- Internal/external sales skills
- Troubleshooting and problem-resolution skills
Qualifications- Bachelor's Degree
- Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics, or transportation
- Minimum of 5 years of management experience
- Experience with CRM systems
Minimum Requirements - Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship
- Must be able to perform the physical requirements of the position
California required disclosure: Salary range for this position is between USD 100,000 - 145,000 annually.
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
