Qualifications

• University degree in engineering, quality management, administration, operations or related field; professional title or quality certification is a plus.
• Minimum 10 years of experience in quality management systems (QMS), process governance, or operational quality, preferably in professional services or regulated environments.
• Strong practical knowledge of ISO 9001 and experience translating standards and business requirements into processes, controls, documentation, training, and operational evidence.
• Minimum 3 years of personnel management experience with the ability to prioritize, develop talent, and influence multiple functions and management levels.
• Familiarity with enterprise systems, functional requirements, data governance, user testing, dashboards, and analytics; expertise in Microsoft Office is required and knowledge of Power BI, Dynamics 365, or a QMS platform is a plus.
• Excellent communication and presentation skills for diverse audiences; ability to simplify complex issues into clear decisions and actions.
• Fluent communication in French and English (oral and written) due to interactions across CIMA+ offices in Canada; regular use of English is necessary.

Responsibilities

• Lead the design, management, and continuous evolution of the quality management system (QMS), including documentation planning, templates, impact analyses, training, engagement to quality policy, and integration of new or modified ISO 9001 requirements.
• Design and deploy a corporate framework for quality project planning and early intervention for high-risk, strategic, or complex projects, including selection criteria, deliverables, checkpoints, roles, evidence, and indicators.
• Be responsible for the quality support model offered to sectors and regions: request entry, triage, prioritization, service levels, assignment, coaching, escalation, traceability, and value measurement.
• Manage, develop, and supervise the expertise of a team of quality specialists while providing matrix support to quality advisors in sectors.
• Support service offerings, qualification requests, prequalification questionnaires, and client quality forms; maintain reusable content and templates, coordinate validations, and ensure proposed commitments are accurate and achievable.
• Represent the Quality function in sector operational committees, regional management committees, team meetings, and quarterly health, safety, and environment committees; present performance, trends, risks, progress of initiatives, and required decisions, then ensure follow-up actions are completed.
• Collaborate with the compliance manager to support preparation for certification and transform audit findings into sustainable improvements while protecting the independence of audit activities.

Benefits

• Comprehensive collective benefits as of the first day for permanent employees working at least 20 hours a week.
• Employee and family assistance program.
• Retirement savings plan (RRSP) with a 4% employer contribution.
• Annual opportunity to purchase shares as an employee-owned company.
• Flexible work schedule in a hybrid work mode.
• Work-life balance policy applicable across Canada.
• Up to five (5) weeks of vacation based on years of experience.
• Tailored training programs to enhance existing skills.