General Sales Manager

Tidelands Ford

$70K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum two years of General Sales Manager experience overseeing a dealership's variable operation
  • Successful history in building and training effective sales teams with strong customer satisfaction scores
  • Proficiency in increasing showroom and internet traffic through SEO, SEM, and traditional media
  • Experience in purchasing, merchandising, and marketing used vehicles
  • Strong supervision skills with the ability to improve finance and insurance income through mentoring

Responsibilities

  • Coach and lead the sales team on effective closing techniques
  • Manage showroom activities while ensuring robust product knowledge among team members
  • Analyze customer satisfaction metrics and implement improvements as necessary
  • Recruit, motivate, and evaluate performance across all sales groups
  • Conduct regular sales training sessions for team members
  • Mentor sales representatives on best practices for performance enhancement
  • Develop and maintain a CRM system for effective follow-up with potential buyers
  • Oversee delivery procedures to ensure customer service satisfaction post-sale

Benefits

  • Medical, Dental & Vision coverage
  • 401K plan with employer contribution
  • Generous paid time off policy
  • Sundays off
  • Paid holidays
Full Job Description
We are looking for a General Sales Manager to join our growing team! The right candidate will have a track-record of hitting goals and be enthusiastic about coaching and leading others. Day-to-day tasks include overseeing a team of sales people and supporting our customers.

Benefits
  • Medical, Dental & Vision
  • 401K + Employer Contribution
  • Paid Time Off
  • Closed on Sundays
  • Paid Holidays


Responsibilities
  • Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
  • Lead all showroom activities and maintain an experienced level of product knowledge
  • Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
  • Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
  • Conduct daily and weekly sales training meetings for Sales and Product Specialists
  • Mentor new and experienced sales reps on standard methodologies for improving performance
  • Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
  • Establish delivery procedures and monitor performance and execution
  • Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
  • Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis


Qualifications
  • Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
  • Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
  • Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
  • Experience in Used Vehicle purchasing, merchandising and marketing
  • Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training


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