Responsibilities

As a General Property Manager with Hines, you will provide operational oversight of a large-scale mixed-use asset to meet operational objectives while ensuring the delivery of top-tier hospitality experiences. You will be responsible for increasing the economic value of the property while guiding the asset to become one of the most experiential and influential destinations in the market. This role will oversee an integrated environment that includes office, retail, residential, parking, and public realm components, requiring a strong focus on placemaking, cross-functional coordination, and a seamless experience across all uses. At Hines, delivering an exceptional client experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.

• Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers.

• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.

• Supervise event programming coordination with a focus on creating and maintaining a vibrant mixed-use community atmosphere that serves residents, office users, retailers, and visitors.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

• Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public.

• Establish vision and goals for department personnel including implementation of training and development programs.

• Handle various Human Resource related responsibilities.

Operations: 

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, loading dock, housekeeping, common area operations, and public realm functions, while maintaining adherence to budgetary standards across office, retail, and residential components.

• Supervise the financial performance of the asset(s), monitoring retailer gross sales, supporting office and residential performance objectives, ensuring timely rent collection, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility.

• Draft the Annual Business Plan and Operating Budget for the property, and lead the presentation as required by both ownership and Hines.

• Oversee the development, implementation, and maintenance of marketing and leasing strategies for current and prospective tenants, while collaborating with asset managers, ownership, residential partners, and leasing teams to meet performance objectives across the mixed-use asset.

• Negotiate contracts (including brokers, architects, engineers, and other outside consultants) and supervise all contractor services related to the physical operation of the property.

• Display in-depth knowledge of mechanical systems and collaborate with Engineering Managers as needed to ensure building operations comply with established operating standards.

• Monitor all construction and tenant improvement activity for compliance with property rules and approved plans; ensure all required documentation is obtained in a timely manner, particularly in support of phased delivery, turnover, and activation of mixed-use components.

• Ensure the property is well-maintained and aesthetically pleasing across all buildings, common areas, amenities, streetscape interfaces, and customer-facing public spaces.

• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Provide support to development groups including owner relations, quality control during construction, program development, phased building start-up, turnover coordination, and stabilization activities.

• Represent Hines in selected business, community, and industry organizations/groups.

• Recommend legal action as may be required to protect and maintain the Project.

• Direct all emergency procedures including but not limited to:

  • Establishing and executing emergency plans and practice drills

  • Monitoring emergency equipment

  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

  • Acting as fire/life safety director while assisting emergency authorities and response teams

• Assume additional responsibilities as delegated by Director – Property Management.

Minimum Requirements include: 

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• 5+ years of mixed-use management experience with an emphasis in office.
• Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team and coordinating across diverse stakeholders, tenant groups, and third-party partners in a mixed-use environment.
• Solution-oriented with strong analytical skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 90% of the time and outdoors 10% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.