The RoleAs our General Manager, you will lead and manage all aspects of the showroom's financial performance and will work with the company's Sales Leadership to set and influence the short and long-term strategic direction for the showroom territory. As leader of the showroom you will develop, coach and lead a sales team to achieve or exceed company goals for sales and profitability; all while ensuring growth within the market and a superior service experience for clients.
Responsibilities- Full financial P&L, operations, and account management responsibility for the showroom
- Lead, coach and develop Sales team in selling, marketing, and new business development activities
- Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
- Develop and maintain relationships within the architect and design community
- Enhance relationships with current clients to increase sales
- Strategically guide and develop individual associate's account and CRM activity through regular one on one meetings to ensure marketing activities match potential
- Establish and maintain operational processes to uphold Waterworks brand image
- Investigate and implement innovative ways to proactively market Waterworks products
- Create showroom environment that delivers luxury experience to all our clients
- Coach team to stay current on product range and competitors' offerings, and report findings to cross functional partners
- Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients
- Empower associates to resolve client issues and implement solutions
- Other responsibilities designed to grow market share
Requirements- Bachelor's degree or equivalent
- 5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm
- Minimum of 3 years experience in a sales management role within high end luxury brand environment
- Self-motivated team leader with excellent coaching and communication skills
- Well connected within the luxury design trade around the showroom
- Ability to take charge, drive for results and make sound decisions quickly
- Ability to negotiate and close deals
- Exceptional time management skills with ability to multi-task
- Ability to inspire trust, integrity and professionalism
- Innovative and strategic thinking
- Plumbing/tile/Construction background/exposure a plus
- Proficient in all Microsoft Office applications: working knowledge of CRM systems
- Requires up to 20% travel
$100,000 - $125,000 a year
This role has a base salary plus generous bonus opportunity.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
