General Manager to lead a high-volume distribution operation. This role is responsible for delivering exceptional customer service, driving operational excellence, leading financial performance, and developing high-performing teams within a fast-paced 3PL environment. The successful candidate will be a strategic leader with a proven track record of managing customer relationships, optimizing warehouse operations, and driving continuous improvement.
Safety & Compliance- Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
- Enforce SOPs and best practices that support a safe working environment.
- Monitor and address injury levels and equipment/product damage to prevent workplace incidents.
Customer & Operational Leadership- Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
- Lead change management initiatives, driving adoption of new processes, technologies, and operational best practices.
- Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
- Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.
Financial & P&L Management- Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
- Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
- Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.
Talent Development & Engagement- Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
- Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
- Drive succession planning by identifying and developing future leaders within the organization.
Process Improvement & Compliance- Maintain current and effective SOPs that uphold service quality and efficiency.
- Ensure compliance with food safety regulations and warehouse best practices.
- Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.
Qualifications:- Bachelor's degree in Business Management, Logistics, or related field preferred.
- 10 years of distribution and supply chain experience, including at least 5 years leading operations within a 3PL, contract logistics, or consumer packaged goods (CPG) environment.
- Strong understanding of Warehouse Management Systems (WMS), inventory control processes, and operational reporting tools.
- Demonstrated success managing customer relationships, operational KPIs, budgets, and full P&L accountability.
- Excellent leadership, communication, and strategic problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.
- Work in a safety-first culture with strong leadership support.
- Be part of a growing organization with career advancement opportunities.
- Competitive compensation package, including comprehensive Medical, Dental, and Vision coverage.
- 401(k) plan with company match.
- Wellness programs, company-sponsored events, and community volunteer opportunities.
- Work in a fast-paced, dynamic environment where your contributions make an impact.
