The General Manager provides strategic and operational leadership for transit and paratransit services, ensuring the safe, compliant, customer-focused, and cost-effective delivery of transportation operations. Working collaboratively with corporate support teams, clients, and transportation providers, the General Manager serves as the primary operational leader responsible for contract performance, employee engagement, financial management, safety, and client satisfaction.

• Lead day-to-day transit operations while ensuring compliance with contractual requirements.
• Build and maintain strong client relationships and serve as the primary operational liaison.
• Identify operational risks and implement effective mitigation strategies.
• Analyze service performance, productivity, staffing, and operational trends.
• Develop and execute operational plans to meet contract and business objectives.
• Lead employee development, coaching, succession planning, and performance management initiatives.
• Promote and maintain a strong safety-focused culture throughout the operation.
• Ensure compliance with ADA, DOT, FTA, and company policies and procedures.
• Oversee federally mandated Drug and Alcohol programs.
• Monitor budget performance and identify opportunities for operational efficiencies.
• Support implementation of new business start-ups, service expansions, and organizational growth initiatives.
• Maintain required operational, personnel, and vehicle documentation.
• Provide regular reporting and operational updates to internal leadership and clients.
• Perform additional duties as assigned.

• High school diploma or GED.
• Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-based operations.
• Experience leading teams, managing employee performance, and developing supervisors.
• Experience overseeing operational performance and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Working knowledge of budgets, operational metrics, and reporting.
• Valid driver's license.

• Experience managing transit or paratransit operations.
• Experience working within a contract-driven or public sector environment.
• Knowledge of ADA, DOT, and FTA regulations.
• Experience with transit scheduling, routing, dispatching, or transportation technology platforms.
• Contract management and/or project management experience.

Candidates may qualify based on experience managing operations of varying sizes:

• Small Operations: Leadership experience overseeing a transportation or service operation with direct responsibility for staff, performance, and service delivery.
• Medium Operations: 5+ years of leadership experience managing a multimillion-dollar operation and teams of approximately 50+ employees.
• Large Operations: 7+ years of leadership experience managing large-scale, multimillion-dollar operations with 100+ employees.

• Exceptional client relationship management skills
• Strong leadership and team development capabilities
• Data analysis and operational reporting expertise
• Budget and cost management experience
• Process improvement and change management skills
• Excellent communication and presentation abilities
• Ability to prioritize competing demands in a fast-paced environment
• Strong organizational and project management skills
• Advanced computer and business systems proficiency
• Commitment to confidentiality and professionalism

• Local and overnight travel may be required.
• Candidates may be required to operate a company or rental vehicle in accordance with company policy.

By joining our General Manager talent pipeline, you will:

• Receive consideration for future opportunities as contracts are awarded.
• Be connected with recruiters and operational leaders regarding upcoming positions.
• Have the opportunity to discuss geographic preferences and operational experience.
• Become part of MTM's growing leadership network.

Please note: This posting is intended to build a talent pool for anticipated future business opportunities. Applying does not guarantee employment or an open position at the time of application. Qualified candidates may be contacted as opportunities become available.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location & contract needs. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Small Division: $80,000 - $138,000

Medium Division: $90,000 - $165,000

Large Division: $107,000 - $192,000

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