Overview

Company overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth.  Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. 

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.  Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City.  Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

Job Summary

The General Manager oversees operational, financial, and quality performance across assigned specialty sites, serving as the primary leader for staff, providers, and patients while ensuring efficient workflows and KPI achievement.

Responsibilities

Operations & Workflows• Manage day-to-day front desk, clinical, and administrative operations across specialty sites, ensuring compliance with regulatory standards and organizational policies.• Conduct site visits to identify bottlenecks, optimize patient flow, and implement process improvements.Staff Leadership• Supervise front desk staff, clinical assistants/MAs, and site leads; monitor performance against KPIs and implement improvement plans as needed.• Partner with supervisors to deliver training, audits, and mentoring for all staff levels.Access & Scheduling• Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity and reduce no-shows.• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.Clinical Operations• Ensure consistent execution of triage, lab/diagnostic workflows, specimen handling, and procedure support across sites.• Maintain compliant, well-stocked clinical environments with proper room turnover and sterilization protocols.Analytics & Quality• Generate operational reports and conduct chart audits to monitor compliance, documentation quality, and KPI performance.• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when targets are missed.Financial Management• Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and track PTO.• Review revenue cycle reports and collaborate with billing teams to resolve denial patterns.Supply & Facilities• Order and track supplies via inventory systems while meeting budget targets; coordinate maintenance and equipment needs.Communication• Lead staff meetings to share policy updates and performance results; collaborate with specialty directors and providers on strategic initiatives.

Qualifications

• Bachelor's degree in healthcare administration or related field • 3–5 years in outpatient/ambulatory operations, different specialties, preferably multi-site specialty experience• Proven track record managing teams and driving KPI performance• Proficiency with EHR/practice management systems and revenue cycle concepts

Core Competencies• Operational excellence and staff development• Data-driven decision-making• Patient-centered service orientation• Multi-site adaptability

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.