General Manager - San Carlos

King's Swim Academy | An Emler Swim School

$72K — $96K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent leadership experience
  • 2-3 years of management experience
  • Proven ability to lead and motivate teams
  • Strong passion for teaching children
  • Proactive problem-solving skills
  • Natural inclination towards customer service excellence
  • Skills in goal-setting and actionable planning

Responsibilities

  • Hire, coach, and lead a team in aquatics and customer service
  • Enhance customer experiences by leading from the front
  • Respond positively to challenges as they arise
  • Ensure a clean and safe facility environment
  • Master and implement teaching and customer service practices
  • Foster a caring and fun work culture
  • Manage schedules and conduct regular team meetings
  • Drive employee engagement and retention
  • Develop operations team for leadership in the industry
  • Oversee key performance metrics for operational efficiency

Benefits

  • Bonus potential of up to $17,000
  • Monthly phone allowance of $50
  • Participation in Employee Equity Plan
  • Health, dental, vision, and life insurance options
  • Short and long term disability insurance
  • Voluntary Aflac supplemental insurance at discounted rates
  • 401k with employer matching
  • Paid Time Off
  • Discounted pet insurance rates
  • Employee discounts on products and services
  • Ongoing development and training opportunities
Full Job Description
Job Highlights

We are seeking a General Manager who will enjoy FULL and ACTIVE days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. Aquatic experience isn't necessary since we provide comprehensive training. This is an opportunity to love your job where you will be creating exceptional experiences for kids, customers and employees.

King's Swim Academy's investment in your career growth includes active participation in a formal professional development program. During your first year of employment, you will attend weekly meetings with key business leaders at your location centered around employee management and development, business growth and more!

Is this you?
  • You thrive in an active role, spending each day both in and out of the pool, fully engaged with customers and coworkers.
  • You have a passion for inspiring and developing strong teams.
  • You enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.
  • You're a creative team player who likes to work hard and have fun.
  • You love kids!


Responsibilities

Responsibilities Include:
  • Hiring, coaching, leading and inspiring a team - both in aquatics and customer service.
  • Drive exceptional customer experiences and satisfaction! Lead by example, working front-line shifts and through team enhancement and development.
  • Calmly, positively and proactively respond to challenges.
  • Maintain a clean and safe facility.
  • Master our teaching curriculum and customer service practices.
  • Create a caring, fun, friendly and effective work environment!
  • Create and manage schedules and lead regular team meetings
  • Manage employee engagement and retention.
  • Develop your operations team to be industry leaders.
  • Directly manage key performance indicators to ensure the location is operating efficiently and effectively.
  • Manage and operate a profitable business.


Qualifications

Requirements:
  • Undergraduate College degree (5 years of relevant leadership/work experience may be considered)
  • 2-3 years of management experience (supervising a department/division/site/team)
  • Proven success in leading, motivating, and empowering a team
  • A genuine love for teaching children
  • Ability to recognize problems and resolve them on the spot
  • Excellent customer service skills - it must be natural for you to want to say "yes!"
  • Ability to set goals, create plans and convert plans into action


Pay Range

USD $72,000.00 - USD $96,000.00 /Yr.

Pay and Perks

Benefits of this full-time, salaried position include:
  • Full salary range: $72,000-$96,000
  • Up to $17,000.00 in bonus potential
  • Monthly phone allowance of $50 per paycheck
  • Participation in an Employee Equity Plan
  • Health, dental, vision and life insurance plan options
  • Short term and long term disability insurance
  • Voluntary Aflac supplemental insurance plans at discounted rates
  • 401k with employer matching
  • Paid Time Off
  • Discounted rates on pet insurance
  • Discounts on products and services through LifeMart
  • Development, training and company-sponsored events
  • Position status - Exempt


Ready to Make a Difference?

Your career is only beginning as a General Manager with King's Swim Academy. Our operations leaders are serious about investing in the development of our managers, providing them with opportunities for advancement, mentorship and endless possibilities. Embrace our core values, benefit from opportunities for growth and development, feel the reward of saving lives, and know Emler Swim and Gym is committed to creating a work environment to love!

The position will remain open for up to 30 days from the posting date or until it is filled, whichever comes first.

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