We are seeking a hands-on General Manager to lead a high-volume, fast-casual, counter-service restaurant with a deep commitment to hospitality. This leader sets the tone for service, coaches and develops teams, and ensures every guest interaction reflects care, consistency, and speed.
The right person thrives on the floor - not behind a desk - and has a proven track record of building strong teams, driving operational excellence, and creating memorable guest experiences in a fast-paced environment.
Requirements
ResponsibilitiesTeam Leadership & Development- Hire, train, schedule, and develop hourly team members and shift leaders
- Mentor and coach employees to reach performance goals and career growth milestones
- Conduct regular performance conversations, evaluations, and accountability check-ins
- Create a positive and supportive culture built on teamwork, respect, and hospitality
- Build, coach, and inspire a team dedicated to guest experience, efficiency, and world class hospitality.
Guest Experience & Hospitality- Lead a guest-first service culture where every interaction - from greeting to bagging orders - communicates care and quality
- Resolve guest issues with urgency, empathy, and ownership
- Ensure standards for order accuracy, speed, cleanliness, and friendliness are consistently met
- Drive service behaviors that make guests feel seen, appreciated, and cared for
Operational Execution- Oversee daily service including line flow, ticket management, expo, packaging, and handoff
- Maintain cleanliness and organization in the dining area, pickup counter, expo line, and kitchen
- Ensure food quality meets brand standards and follows recipes exactly
- Validate opening, mid-shift, and closing routines are executed consistently
Financial & Business Performance- Manage and forecast labor, food costs, waste, and controllable expenses
- Analyze weekly and monthly P&L reports; identify opportunities for improvement
- Implement systems that protect margins while supporting a great guest experience
- Drive sales through community engagement, repeat guests, and brand advocacy
Health, Safety & Compliance- Maintain adherence to all food safety, sanitation, and labor regulations
- Ensure managers and shift leads are trained and certified in local health requirements
- Monitor timekeeping, breaks, and scheduling to ensure fairness and compliance
- Enforce company policies, standards, and procedures consistently
Candidate Must-Have Experience- 5+ years restaurant leadership experience, with at least 2 years as a GM or multi-unit leader in a fast-casual, counter-service environment
- Proven success managing high-volume and fast service windows
- Experience coaching and developing staff in a hands-on leadership role
- Demonstrated ability to resolve guest issues professionally and positively
- Strong track record of improving labor, COGS, waste, and operational efficiency
- Comfortable using POS/KDS, scheduling software, inventory systems, and digital ordering platforms
Ideal Leadership Traits- Hospitality-driven: believes taking care of people is the business
- Calm under pressure, able to lead peak rushes with confidence and clarity
- A clear communicator who sets expectations and follows up
- Detail-oriented: small decisions matter
- Curious and coachable, while also coaching others
- Highly organized and process-driven
Success Looks Like- Team members who feel supported, respected, and set up to succeed
- Guests who return because they feel seen and cared for
- Clean, efficient, and consistent execution during peak hours
- Stable, developed leadership bench ready for internal promotion
- Strong financial performance and continuously improving operations
Salary Description
$85,000-$100,000
