The SpringHill by Marriott located in Lehi is looking to add to our hospitality family!?This beautiful hotel is located perfectly at Thanksgiving Point where you are within walking distance of incredible museums, gardens, and shopping centers. We are looking for a warm and passionate individual to come join our exciting workplace. If this sounds like you apply now!
Your RoleAs General Manager, you'll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You'll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.
What You'll Do- Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
- Ensure proper training of all staff, including safety and standard operating procedures
- Manage HR functions including hiring, retention, and team development
- Conduct regular staff meetings and promote company culture and values
- Respond to guest feedback with professionalism and urgency
- Monitor and improve brand satisfaction scores and guest experience metrics
- Maintain operational efficiency, service quality, and standards compliance
- Manage hotel inventories, purchasing, and invoice approvals
- Participate in sales and revenue management efforts
- Coordinate capital improvement projects and protect hotel assets
- Set and achieve realistic operational goals and profitability targets
- Perform other duties as assigned
Knowledge, Skills & Abilities- Strong understanding of hospitality operations and financial management
- Excellent communication and leadership skills
- Proficiency in Microsoft Office and hotel operating systems
- Ability to lead in a fast paced, multi-departmental environment
- Strategic thinker with hands on execution capabilities
- Ability to assess and coach team performance fairly and consistently
- Strong organizational and analytical skills
- Ability to build rapport with community stakeholders and maintain visibility
Education & Experience- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- 5-7 years of experience in full-service hotel operations required; 10+ years preferred
- Previous General Manager experience strongly preferred
- Experience with branded hotel systems and standards
Additional InformationConsistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
Requirements
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