Description

Job Purpose:

The General Manager plays a vital leadership role in the overall success of the hotel. A strategic thinker and operational executor, the GM partners closely with the Vice President of Operations to ensure every aspect of the guest and team experience reflects Main Street Hospitality's values of kindness, integrity, and community.

From overseeing daily operations and guiding department leaders to engaging with guests and solving real-time challenges, the GM is both a steward of the guest journey and a mentor to the team. This role requires emotional intelligence, strong business acumen, and a hands-on, solutions-focused mindset.

Essential Duties and Responsibilities:

Leadership & Operational Oversight:

• Support day-to-day operations across all departments, ensuring exceptional guest service and seamless interdepartmental collaboration.

• Facilitate daily stand-ups, department head meetings, and service reviews.

Guest Experience & Brand Standards:

• Maintain a visible presence on the property to interact with guests, resolve issues, and reinforce brand standards.

• Foster a culture of genuine hospitality, professionalism, and guest-first service.

• Support implementation of brand-wide guest experience initiatives, loyalty programs, and service innovations.

Team Development & Culture Building:

• Support recruitment, onboarding, and ongoing development for department managers and front-line team members.

• Provide regular coaching, recognition, and feedback to build a high-performing team culture.

• Help lead staff meetings, training, and engagement efforts aligned with company values.

Financial Performance & Administrative Support:

• Assist with budget oversight, forecasting, and expense management in collaboration with the Vice President of Operations.

• Support labor scheduling, revenue reporting, and P&L monitoring.

• Contribute to strategy development around cost containment, upselling, and guest retention.

Facilities & Safety:

• Ensure all public and back-of-house areas meet cleanliness, safety, and maintenance standards.

• Partner with Engineering and Housekeeping on regular walkthroughs and issue resolution.

• Uphold compliance with OSHA, ADA, and health department regulations.

Community & Brand Stewardship:

• Represent the hotel in community partnerships, local events, and brand-aligned collaborations.

• Contribute to property-level marketing and storytelling efforts.

• Perform any relevant tasks or projects requested by your supervisor.

Education & Experience:

• Minimum 5 years of progressive hotel management experience, including leadership roles in front office, rooms.

• Experience in independent or boutique hospitality preferred.

• Bachelor's degree in Hospitality Management or a related field preferred.

• Proficient in hotel management systems (e.g., StayInTouch, Alice), POS platforms, and Microsoft Office.

• Proven success in staff supervision, guest service excellence, and operational results.

Professional Characteristics:

• Empathetic and confident leader with a collaborative, team-first approach.

• Operationally savvy and financially astute, with strong problem-solving capabilities.

• Detail-oriented and highly organized, with a drive for excellence.

• Emotionally intelligent with strong communication and interpersonal skills.

• Able to balance short-term responsiveness with long-term strategy.

• Passionate about hospitality, storytelling, and creating memorable guest experiences.

Physical Requirements:

• Must be able to stand, walk, and move throughout the property for extended periods.

• Ability to lift and carry up to 40 lbs.

• Comfortable with flexible hours, including nights, weekends, and holidays.

• Must be able to perform tasks that involve bending, lifting, and reaching.

Scheduling & Travel:

This is a full-time, on-site leadership role that requires shedule flexibility, including availability to work evenings, weekends, holidays, and special events as needed. Occasional travel to attend company meetings, training, or off-site events may be required.

Work Authorization: Must be eligible to work in the United States.