JetBlue Airways

General Manager Operations Support

JetBlue Airways • $115K — $158K *
Jamaica, NY 11430In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or GED required; Bachelor's degree preferred
  • 5 years of airline industry contract or finance experience
  • 3 years of leadership experience managing teams or business partners
  • Strong communication skills, both verbal and written
  • Ability to adapt to a changing environment
  • Must obtain a valid SIDA Badge and U.S. Customs Clearance
  • Moderate overnight travel (30%) required

Responsibilities

  • Lead station-wide projects from conception to implementation
  • Act as a trusted advisor to station leadership with strategic recommendations
  • Support strategic planning and resource allocation for airport operations
  • Build partnerships with internal teams and external stakeholders
  • Analyze operational performance metrics to drive continuous improvement
  • Identify and implement process optimization opportunities
  • Ensure compliance with safety and regulatory standards

Benefits

  • Free space available travel on JetBlue
  • Access to healthcare benefits
  • 401(k) plan with company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Crewmember stock purchase plan
Full Job Description
Position Title: General Manager Operations Support

Position Summary:

The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue's mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.

Essential Responsibilities:
  • Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
  • Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
  • Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
  • Build and maintain strong partnerships across internal teams (Airport Ops, Ground Ops, Operations, Safety, Tech Ops, etc.) and external stakeholders (Airport Authorities, TSA, FAA, CBP, OAL handling, and the Port Authority).
  • Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.
  • Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
  • Ensure compliance with safety, regulatory, and company standards across all operational activities.
  • Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
  • Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
  • Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
  • Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
  • Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
  • Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
  • Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
  • Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
  • Other Duties as assigned


Minimum Experience and Qualifications:
    • High School diploma or General Education Diploma (GED)
    • Five (5) years of airline industry contract experience, finance and/or airport experience
    • Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
    • Ability to communicate clearly, concisely, logically and coherently; both verbally and in writing
    • Able to adapt to a changing environment
    • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
    • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
    • Must be able to acquire and maintain a United States Customs Clearance
    • Available for moderate overnight travel (30%)
    • Currently in possession of a valid passport or equivalent travel in and out of the United States
    • Able to work flexible hours and be available for emergency response and on short notice
    • Must pass pre-employment drug test
    • Must be legally eligible to work in the country in which the position is located
    • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
    • Bachelor's degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
    • Working knowledge of all the areas within airports (Operational and Support Services)
    • Three (3) years Project management experience
    • Three (3) years Quality Management Experience
    • Three (3) years Quantitative analysis experience
    • Three (3) years Business partner contract management and negotiation experience
    • Three (3) years' Customer service experience, preferably in the airline industry


Crewmember Expectations:
    • Regular attendance and punctuality
    • Potential need to work flexible hours and be available to respond on short notice
    • Able to maintain a professional appearance
    • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
    • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
    • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
    • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.
    • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
    • Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives.
    • Potential need to work flexible hours and be available to respond on short-notice
    • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
    • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Normal office environment
  • Airport environment subject to weather and elevated noise levels within airports
  • Airport ramp environment: the outdoor environment may present weather variations and elevated noise levels
  • Able to travel and/or work flexible shifts, including holidays and weekends


Physical Effort:
  • Generally not required, 0 pounds, frequently or up to 10 pounds, occasionally (sedentary).


Compensation:
  • The base pay range for this position is between $115,000.00 and $158,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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