General Manager - Oklahoma City F/S

Gap, Inc.

• $70K — $95K *
Sudbury, MA 01776In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 3-5 years of retail leadership experience
  • Preferred college degree or equivalent experience
  • Proven ability to deliver measurable results
  • Effective communication skills with diverse stakeholders
  • Physical capability to navigate various store environments and lift up to 30 lbs
  • Flexibility to work varied hours, including nights and weekends
  • Strong business acumen and time management skills

Responsibilities

  • Analyze store performance and identify opportunities for improvement
  • Drive sales through effective forecasting and scheduling
  • Manage the store budget in alignment with P&L objectives
  • Build and develop a high-performing team through strategic hiring and coaching
  • Deliver coaching and feedback to enhance team performance
  • Train staff to strengthen operational capabilities
  • Implement and execute Standard Operating Procedures (SOPs) and company initiatives
  • Create an inclusive work environment encouraging team collaboration
  • Optimize operational efficiency and productivity through actionable plans
  • Fulfill Service Leader duties to meet customer service expectations
  • Represent the brand and maintain awareness of competitive landscape
  • Encourage community engagement and promote involvement
  • Utilize OMNI strategies for a seamless customer experience
  • Ensure compliance with all company standards and regulations

Benefits

  • Professional development opportunities
  • Inclusive workplace culture
  • Varied work environment with dynamic responsibilities
  • Opportunity to lead and develop a team
  • Engagement in community initiatives
Full Job Description
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do

  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

  • Drive profitable sales through forecasting and scheduling

  • Manages store budget for daily operations in support of the P&L

  • Builds highly productive teams through sourcing, selecting and developing people

  • Accountable for team performance through coaching and feedback.

  • Teaches and trains to build capabilities.

  • Leads the implementation and execution of all Standard Operating Procedures and initiatives

  • Creates an inclusive environment

  • Implements action plans to maximize efficiencies and productivity

  • Performs Service Leader duties

  • Represents the brand and understands the competitors

  • Promotes community involvement

  • Leverages OMNI to deliver a frictionless customer experience

  • Ensures all compliance standards are met

Who You Are

  • 3-5 years of retail experience leading others

  • College degree or equivalent experience preferred

  • Demonstrated ability to deliver results

  • Ability to effectively communicate with customers and employees

  • College degree preferred

  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

  • Ability to travel as required

  • Business Acumen skills

  • Established time management skills

  • Strong planning and prioritization skills

* Ladders Estimates

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