The RoleThe General Manager is accountable for the successful opening, stabilization and long term performance of a new strata-titled resort in the Okanagan.
This is a senior, on-site leadership role with full day to day operational accountability. The General Manager plays a critical role in shaping the guest experience, strengthening owner relationships, building high-performing teams, and delivering strong financial results - all while embodying the True Key Hotels & Resorts brand and culture.
What you'll be doingGuest & Owner Experience- Serve as the primary escalation point for owner concerns, guest complaints ensuring timely professional resolution.
- Maintain strong communication and trust with owners and rental program participants.
Leadership & Culture- Build a respectful, inclusive and accountability driven culture.
- Communicate priorities clearly across leadership and frontline teams.
- Recognize performance and promote engagement and retention.
Operations & Financial Performance- Oversee daily operations across Guest Services, Housekeeping and Maintenance.
- Develop , manage and monitor operating budgets and financial plans.
- Ensure accurate financials tracking, invoicing and expenditure control.
Sales, Marketing & Community Relations- Collaborate with Sales & Marketing on positioning, promotions and demand generation.
- Use guest feedback and performance data to drive continuous improvement.
- Represent the resort within the local tourism and business community.
People & Talent Management- Recruit, hire and develop department heads and leadership team members.
- Ensure effective onboarding, training and performance management practices.
- Partner with HR on position descriptions, training materials and succession planning.
Compliance, Risk & Governance- Ensure compliance with employment standards, health & safety, licensing and strata requirements.
- Attend and contribute to Owners' Association and Strata Council meetings.
What Success Looks Like- On time, within budget resort opening and stabilization
- Strong guest satisfaction and reputation metrics
- High levels of owner confidence and engagement
- Achievement of financial targets and budget discipline
- A stable, engaged and high performing leadership team.
Who you are- 5-7 years of senior leadership experience in hotel or resort management, including stata titled operations.
- Proven experience leading pre-opening or start up environments
- Strong operational and financial acumen.
- Demonstrate ability to lead, coach and develop teams.
- Experience managing vendor partnerships and service contracts.
- High emotional intelligence, adaptability and self awareness
- A hands-on ethical leader with a strong work ethic.
- Excellent communication, organizational and problem solving skills.
- Curious, grown mindset and commitment to continuous improvement.
This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa. 
