Job Overview SummaryThe General Manager (GM) in the security industry holds an executive role responsible for overseeing all aspects of branch operations, strategic planning, and financial management. This role ensures that the security services provided are effective, compliant, and aligned with both client expectations and company goals. The GM leads business development efforts, manages high-level client relationships, and supports team growth and organizational development, acting as a vital link between the branch and corporate leadership. This position requires extensive experience in operations, client management, and strategic planning within the security sector.
What you'll be doing (and doing well!):- Operational Leadership: Oversee branch operations and implement strategies to enhance efficiency, quality of service, and adherence to security protocols. Set performance benchmarks and monitor outcomes to ensure optimal service delivery.
- Financial Oversight: Manage the branch's financial performance, including budgeting, forecasting, and achieving revenue targets. Conduct financial analysis and reporting to support strategic planning and operational decisions.
- Business Development: Lead efforts to expand the branch's client base, identify new business opportunities, and develop proposals to meet clients' evolving security needs. Collaborate with corporate sales and marketing teams to drive growth.
- Client Relationship Management: Maintain and strengthen relationships with key clients, acting as a trusted advisor and addressing client concerns or escalations. Ensure high levels of client satisfaction through regular communication and service reviews.
- Strategic Planning: Develop and implement long-term strategies in alignment with corporate goals. Assess market trends and adjust branch objectives to stay competitive and responsive to industry demands.
- Compliance and Risk Management: Ensure that all branch activities comply with industry standards, legal requirements, and company policies. Implement risk management strategies, oversee audits, and ensure health and safety standards are met.
- Team Leadership and Development: Lead the recruitment, training, and performance management of branch staff. Mentor and develop mid-level managers and supervisors to build a high-performing, engaged team.
- Crisis Management and Emergency Response: Lead response efforts during security incidents, coordinating with clients, law enforcement, and company stakeholders. Ensure the branch is prepared for emergencies through regular training and resource allocation.
- Reporting and Analysis: Provide comprehensive reports to corporate leadership on branch performance, operational issues, financial health, and client satisfaction. Use data analytics to drive informed decision-making.
- Perform other job-related duties as assigned.
Responsibilities:- Own It: Focus on excellence in everything you do and each interaction you have with all clients
- Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
- Represent: Always understand that you are the face of the company to our customers
- Diversity: Every project is different so you must enjoy variety in your workday
- Work as One Team: Work closely with Minuteman's sales, management, and operations teams to best serve our customers
- Find a way: Turn challenges into opportunities
- Play To Win.
What we like about you:- A Sense of humor, creativity, and positive attitude
- Bachelor's degree in Business Administration, Security Management, or a related field or equivalent experience; Master's degree (MBA or equivalent) is preferred.
- Preferably 10 years in a senior leadership or general management role within the security industry or a similar field, with demonstrated success in operational oversight, financial management, and strategic planning.
- Strong strategic planning and analytical skills, with the ability to drive growth and operational efficiency
- Exceptional communication and relationship-building skills for effective client and team engagement
- Proficiency in financial management, budgeting, and forecasting
- Strong knowledge of security protocols, compliance standards, and risk management
- Leadership skills to inspire and develop a high-performance team
- Relevant industry certifications, such as Certified Protection Professional (CPP) or Project Management Professional (PMP), are advantageous.
- Visionary leadership, resilience, and adaptability. A results-driven, high-integrity professional with a strong commitment to client satisfaction and operational excellence.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Pay Transparency StatementThe base salary range for this role is $128,300 - $230,600. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.
