5+ years as a General Manager in luxury or resort hotels
Track record of improving guest satisfaction and financial performance
Preferred experience with Marriott brands such as Tribute Portfolio
Proven revenue growth and market share expertise
Experience managing diverse revenue streams (rooms, F&B, spa)
Strong leadership, communication, and team development abilities
Solid grasp of hotel financials and management principles
Responsibilities
Lead all resort operations to ensure guest satisfaction and service excellence
Cultivate a luxury service culture that personalizes guest experiences
Drive financial outcomes through budgeting and revenue management
Collaborate with various departments to enhance resort performance
Identify and implement strategies for profitability and operational efficiency
Mentor and build a high-performing executive leadership team
Ensure quality standards and brand compliance across the resort
Engage with guests and community stakeholders for enhanced relationships
Advocate for resort programming and cultural initiatives
Communicate effectively with ownership and corporate leadership
Attend corporate meetings and industry events periodically
Benefits
Access to luxury brand training and development programs
Opportunities for professional growth within Marriott's global network
Comprehensive health and wellness benefits for you and your family
Employee engagement initiatives and team-building activities
Access to various resort amenities and services
Potential for leadership retreats and industry exposure
Full Job Description
Key Responsibilities
Provide strategic leadership for all resort operations, ensuring exceptional guest satisfaction, service excellence, profitability, and associate engagement
Foster a luxury service culture that delivers authentic, personalized, and memorable guest experiences reflective of both the Tribute Portfolio brand and the unique character of Santa Fe
Drive financial performance through effective budgeting, forecasting, revenue management, asset stewardship, and expense control
Partner closely with Sales, Marketing, Revenue Management, Spa, Food & Beverage, and Operations leaders to maximize resort performance and market positioning
Analyze financial and operational reporting to identify opportunities and implement strategies that improve profitability, guest satisfaction, and operational efficiency
Recruit, develop, mentor, and retain a high-performing executive leadership team while fostering a culture of accountability, collaboration, and continuous improvement
Ensure exceptional standards of quality, cleanliness, product maintenance, and brand compliance throughout the resort
Maintain a strong presence throughout the property, engaging with guests, associates, ownership representatives, and community stakeholders
Champion resort programming, food and beverage experiences, wellness offerings, and cultural initiatives that enhance the overall guest experience
Build and maintain strong relationships within the local business, tourism, arts, and hospitality communities to strengthen the resort's reputation and visibility
Partner closely with Human Resources to support talent development, succession planning, associate engagement, and compliance with company policies and procedures
Effectively communicate and collaborate with ownership groups and corporate leadership regarding operational performance, strategic initiatives, and long-term business objectives
Travel periodically for corporate meetings, leadership initiatives, and industry events
Qualifications
Minimum of 5 years of experience as a General Manager within a luxury, upper-upscale, or resort hotel environment
Proven success leading full-service hotel or resort operations with strong guest satisfaction and financial performance results
Marriott brand experience strongly preferred; Tribute Portfolio, Autograph Collection, Luxury Collection, or other lifestyle/luxury brand experience highly desirable
Strong commercial acumen with demonstrated success driving revenue growth, profitability, and market share
Experience overseeing multiple revenue streams, including rooms, food & beverage, spa, events, and resort programming
Exceptional leadership, communication, coaching, and team development skills
Strong understanding of hotel financials, budgeting, forecasting, revenue management, and asset management principles
Passion for luxury hospitality, guest experience, and service excellence
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
