General Manager

International Sports Sciences Association

$70K — $100K *
Hilo, HI 96720In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of sales experience
  • 2-3 years of management experience leading 3-10 employees
  • Proficient in Microsoft Office/Google Workspace
  • Strong understanding of gym financial metrics
  • High School Diploma or GED required; bachelor’s degree preferred
  • Ability to stand for 8-12 hours and lift 50-120 lbs.

Responsibilities

  • Recruit and hire top-tier talent for department managers and front-line staff
  • Conduct regular coaching and performance reviews to foster career growth
  • Maintain a fun and community-focused environment for members and staff
  • Drive revenue to meet monthly targets for memberships and coaching
  • Oversee lead generation and ensure a 50% guest conversion rate
  • Collaborate with senior leadership on financial and operational plans
  • Ensure gym's presentation meets brand standards and gather member feedback
  • Resolve member concerns promptly and coach the team to minimize recurrence

Benefits

  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Free uniforms
  • Employee discounts
  • Opportunity for career advancement
  • Training and development resources
Full Job Description
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • Paid time off


The General Manager (GM) is the leader of the gym, responsible for the overall financial success, operational excellence, and the quality of the member experience. You will recruit, develop, and lead a high-performance team that reflects the UFC GYM brand and values.

What We Offer
  • Competitive Salary & Performance Bonuses
  • Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
  • Work-Life Balance: Paid Time Off (PTO) and flexible scheduling
  • Growth: Tuition assistance and opportunities for career advancement
  • Perks: Free uniforms, employee discounts, and wellness resources

Key Responsibilities

Team Leadership & Development
  • Recruit & Hire: Identify and onboard top-tier talent for department managers and front-line staff.
  • Coach & Mentor: Conduct regular planning sessions and performance reviews to drive long-term career growth and team engagement.
  • Culture: Maintain a fun, safe, and community-focused environment for both members and staff.

Sales & Financial Performance
  • Drive Revenue: Ensure the team hits monthly targets for new memberships, private coaching attachments (25%), and Ultimate Mix (40%).
  • Lead Management: Oversee lead generation and appointment setting to maintain a 50% guest conversion rate.
  • Strategic Planning: Collaborate with senior leadership to develop and execute financial and operating plans.

Operations & Member Experience
  • Brand Standards: Be a visible role model on the floor, gathering member feedback and ensuring the gym remains in top-tier condition.
  • Problem Solving: Resolve elevated member concerns on the spot and coach the team to prevent recurrence.
  • Administration: Manage payroll, overtime approvals, and ensure all company policies and safety protocols are strictly followed.

Qualifications
  • Experience: 3-5 years of sales experience and 2-3 years in management supervising at least 3-10 employees.
  • Skills: Proficiency in Microsoft Office/Google Workspace and a strong understanding of gym-specific financial metrics (revenue, payroll, and ratios).
  • Education: High School Diploma or GED required; bachelor's degree preferred.
  • Physical: Ability to stand for 8-12 hours and lift between 50-120 lbs.


Ready to lead the team? Apply today! We respond to all applications

Compensation: $70,000.00 - $100,000.00 per year

Similar Jobs

More Jobs at International Sports Sciences Association

More Hospitality & Recreation Jobs

Find similar General Manager jobs: