The Hope Lodge General Manager provides strategic and operational leadership to ensure the delivery of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers. This position is responsible for executing ACS strategic initiatives, building partnerships with health systems and community stakeholders, overseeing lodge operations, and leading a high-performing team. Success is measured by guest satisfaction, occupancy growth, operational excellence, and effective stewardship of resources.
ESSENTIAL FUNCTIONS:
- Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%)
- Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%)
- Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%)
- Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%)
- Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%)
- Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
- Proven leadership experience in a nonprofit, healthcare, or hospitality setting
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong communication, interpersonal, and organizational skills
- Strategic mindset with ability to lead operational excellence
- Experience managing budgets and financial performance
- Ability to recruit, coach, and retain a high-performing team
- Ability to build partnerships with health systems, donors, and volunteers
- Proficiency in Microsoft Office Suite and hotel management systems (HMS)
TRAVEL REQUIREMENTS:
- Occasional travel required for meetings, training, and donor or community engagement events.
PHYSICAL REQUIREMENTS:
- Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
- Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
- The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
- Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
- Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
