Role Summary

General Manager

Heli-One Canada - Richmond, British Columbia

Location:Richmond, British Columbia, CanadaEmployment Type: Full-TimeIndustry: Aviation Maintenance, Repair & Overhaul (MRO)

Heli-One is one of the world's leading helicopter maintenance, repair and overhaul (MRO) providers, supporting civil and government operators across multiple continents. We are seeking an experienced and commercially minded leader to serve as our next General Manager in Canada.

This is a pivotal leadership role responsible for the safe, compliant and efficient delivery of aircraft maintenance, modification, overhaul and repair activities while leading a large operational workforce in a highly regulated aviation environment. The role is accountable for safety, quality, operational performance, customer delivery workforce capability, achieving financial targets and continuous improvement across the business

The Opportunity

Reporting to senior leadership, you will lead one of Heli-One's most important maintenance operations, ensuring exceptional customer outcomes while maintaining the highest standards of aviation safety, regulatory compliance and operational excellence.

You will provide leadership across production, planning, quality execution, workforce capability and customer delivery while helping shape the future growth of the business.

Key Responsibilities

Key Responsibilities

• Lead all maintenance operations, including aircraft repair and modification as well as component repair and overhaul activities.
• Drive operational performance, productivity, quality and on-time delivery.
• Build, develop and lead high-performing maintenance teams.
• Ensure compliance with applicable regulatory requirements, OEM standards and company procedures.
• Maintain a strong safety culture and ensure safe working practices across all operations.
• Oversee workforce capability, training and certification requirements.
• Manage operational priorities, resource allocation and production planning to meet customer commitments.
• Partner closely with customers, suppliers and internal stakeholders to deliver outstanding service and operational results.
• Partner with sales and commercial organizations to secure new work and achieve business growth targets.
• Ensure operational activities achieve desired financial outcomes.
• Champion continuous improvement initiatives that enhance efficiency, quality and customer satisfaction.

Qualifications, Skills & Attributes

What We're Looking For

• Significant leadership experience within aviation maintenance, aerospace manufacturing, MRO, defence or a similarly regulated technical environment.
• Strong operational leadership experience managing large teams and complex maintenance or production environments.
• Demonstrated ability to lead through change while maintaining operational performance.
• Deep understanding of aviation safety, regulatory compliance and quality systems.
• Exceptional leadership, communication and stakeholder management skills.
• Commercial awareness with the ability to balance operational excellence, customer expectations and business performance.
• Experience working within Transport Canada, FAA, EASA, military or equivalent regulatory frameworks is considered an advantage.

Leadership Profile

The successful candidate will be:

• A visible and credible operational leader.
• Passionate about safety and quality.
• Decisive and accountable.
• Customer-focused and commercially aware.
• Committed to developing people and building strong teams.
• Comfortable leading in a fast-paced environment where safety, quality and delivery are critical.

Eligibility

Applicants must have the legal right to work in Canada and meet any clearance requirements relevant to the role.

Why Heli-One?

At Heli-One, you'll join a team with a global reputation for technical excellence, innovation and customer service. You'll have the opportunity to lead a critical business unit, influence strategic direction and help shape the future of one of the most respected helicopter MRO organizations in the industry.

Recruitment Process

We may commence interviews or close applications prior to the advertised closing date if suitable candidates are identified. We therefore encourage applicants to apply as early as possible.

Only shortlisted candidates will be contacted. If you do not hear from us following the closing date, please consider that your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your future career endeavours.

Recruitment Agencies

We manage this vacancy directly and do not engage recruitment agencies for this role.

We kindly request that agencies do not contact us in relation to this position or submit unsolicited candidate CVs. Any CVs submitted without prior written agreement will be treated as direct applications, and no agency fees will be payable. Thank you for your understanding.