General Manager - Destiny USA

Gap, Inc.

$70K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of retail leadership experience
  • College degree or equivalent experience preferred
  • Proven track record of delivering results
  • Strong communication skills with customers and employees
  • Ability to lift/carry up to 30 lbs and maneuver around various store areas
  • Flexibility to work a varied schedule, including travel and weekends
  • Effective time management and planning skills

Responsibilities

  • Analyze performance results and identify growth opportunities
  • Drive profitable sales through effective forecasting and scheduling
  • Manage store budget aligned with P&L support
  • Build and develop high-performing teams
  • Hold team accountable through coaching and constructive feedback
  • Teach and train team members to enhance capabilities
  • Implement and execute standard operating procedures and initiatives
  • Foster an inclusive store environment
  • Maximize operational efficiencies and productivity
  • Perform Service Leader duties
  • Represent the brand and stay informed on competitors
  • Encourage community involvement
  • Leverage technology for an optimal customer experience
  • Ensure compliance with all standards

Benefits

  • Inclusive work environment
  • Opportunities for professional development
  • Chance to make an impact through community involvement
  • Flexible work schedule options
  • Access to training programs
Full Job Description
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.What You'll Do
  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

  • Drive profitable sales through forecasting and scheduling

  • Manages store budget for daily operations in support of the P&L

  • Builds highly productive teams through sourcing, selecting and developing people

  • Accountable for team performance through coaching and feedback.

  • Teaches and trains to build capabilities.

  • Leads the implementation and execution of all Standard Operating Procedures and initiatives

  • Creates an inclusive environment

  • Implements action plans to maximize efficiencies and productivity

  • Performs Service Leader duties

  • Represents the brand and understands the competitors

  • Promotes community involvement

  • Leverages OMNI to deliver a frictionless customer experience

  • Ensures all compliance standards are met

Who You Are
  • 3-5 years of retail experience leading others

  • College degree or equivalent experience preferred

  • Demonstrated ability to deliver results

  • Ability to effectively communicate with customers and employees

  • College degree preferred

  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

  • Ability to travel as required

  • Business Acumen skills

  • Established time management skills

  • Strong planning and prioritization skills

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