2+ years of General Manager experience in a busy Select Service Hotel or 4+ years as an Assistant General Manager
Strong computer and office skills, with proficiency in email communication and data analysis
Familiarity with hotel information and accounting systems specific to the brand
Preferred experience with premium brands like Hilton, Hyatt, Marriott, or IHG
Ability to influence key hotel success measures: Revenue Index, Flex/Flow, and Guest Satisfaction
Responsibilities
Focus on increasing Revenue Index, Flex/Flow, and Guest Satisfaction from day one
Optimize staffing plans for new and current leaders to ensure they deliver top-notch service and satisfaction
Build relationships with Hotel Ownership and Field/Corporate staff within the first month
Establish a collaborative rapport with onsite Sales and Regional Sales Directors
Benefits
Professional development opportunities
Supportive team environment
Access to industry training and resources
Full Job Description
Key Duties & Responsibilities:
Strong focus and adherence to three of Crestline's key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction - your ability to influence and increase these upon starting is key
Staff Optimization - develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership
Education and Experience:
Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
Computer and Office skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
Experience with hotel information systems and accounting systems pertinent to the brand
Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)
