Pay Range: $103,000 - $115,000

Location: 80 Micro Dr, Jonestown, PA 17038

YOUR ROLE

The General Manager is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and maintain customer relations by focusing on the contract's daily operations based on the needs of the customer.

WHAT ARE YOU GOING TO DO?
• Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer's needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems.
• Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customers.
• Responsible for the organic growth and development of additional business opportunities with existing customers.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customers and within contracts.
• Work with government departments, social groups, etc.
• Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Using Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.

WHAT ARE WE LOOKING FOR?

Education and Experience:
• High School Diploma or GED; Bachelor's Degree in Logistics, 3PL or Transportation is required.
• Master's Degree is preferred.
• At least 10 years' experience and expertise in operations and business management is required.

Skills:
• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Exceptional written and oral communication skills include the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments:
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.

Characteristics:
• General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems.
• Experience leading large number facilities, geographically dispersed working through people, retaining and growing business.
• Excellent planning, time management, collaboration, decision making, and organization skills.
• Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
• Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.

#LI-KS1

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.