General Manager - Des Moines, IA
We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking a General Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You'll oversee operations, drive financial performance, lead a strong team, and help scale the business.
Operations Leadership
- Oversee daily operations across mitigation, cleaning, and reconstruction
- Ensure projects run efficiently, safely, and on schedule
- Track and improve key metrics like cycle times, margins, and customer satisfaction
- Implement systems and processes to support growth
- Manage water, mold, fire, and storm damage projects from start to finish.
- Schedule crews and coordinate subcontractors when needed.
- Maintain excellent communication with customers, insurance adjusters, and property managers.
- Estimate jobs and prepare project documentation.
- Ensure compliance with IICRC standards and company procedures.
- Recruit, train, and mentor field personnel.
- Help grow the business through exceptional customer service and operational excellence.
Financial Oversight
- Manage budgets, forecasting, and overall financial performance
- Improve job costing and ensure projects hit margin goals
- Report on performance and identify areas for improvement
Team Leadership
- Start up the new office and hire team
- Lead and develop department managers and staff
- Build a culture of accountability, teamwork, and customer focused
- Support hiring, retention, and employee development
Growth & Strategy
- Partner with ownership and C-suite on business growth and expansion plans
- Identify opportunities to improve operations and increase revenue
- Build relationships with clients, vendors, and referral partners
Customer Experience
- Ensure a high level of service across all projects
- Maintain a strong reputation within the community
What We're Looking For
- 5-7+ years of leadership experience in restoration, construction, or related industry
- Familiarity with Des Moines restoration market and strong relationships with industry stakeholders.
- Experience leading teams in a fast-paced environment
- Solid communication and problem-solving skills
- Ability to drive results while building a strong team culture
- Restoration industry experience required.
- Management or supervisory experience required.
- IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred.
- Xactimate experience is a plus.
- Ability to manage multiple projects simultaneously.
- Excellent communication and organizational skills.
- Valid driver's license with a clean driving record.
- Ability to lift 50+ pounds.
Preferred:
- Degree in Business, Construction Management, or related field
Schedule & Work Environment
- Full-time, on-site role
- Occasional after-hours availability for emergency response situations
- Fast-paced, team-oriented environment
Benefits:
- Medical insurance
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
