The General Manager Bench (Development Program) role is a structured leadership development position designed to build a pipeline of future General Managers. This role provides hands-on exposure to all aspects of Customer Service Center (CSC) operations, including safety, maintenance, routing, dispatch, employee relations, customer service, and financial performance. Participants will rotate through various operational environments and work closely with CSC and Regional leadership to develop the skills and business acumen required to lead a CSC. This position is developmental in nature and does not include full responsibility for a CSC. Advancement to the General Manager role is contingent upon demonstrated readiness, leadership capability, and business need.
Responsibilities:- Engages in a structured, on-the-job development experience focused on building the leadership capability and operational readiness required for future General Manager responsibilities
- Collaborates with CSC and Regional leadership to understand overall business goals and operational strategies
- Supports CSC leadership in executing daily operations and meeting service delivery expectations
- Assists in reviewing operational performance metrics, including safety, service quality, and operational efficiency
- Participates in budget discussions and develops a foundational understanding of P&L management
- Supports CSC leadership in identifying and addressing operational challenges in alignment with company standard operating procedures and policies
- Observes and participates in employee relations activities, including coaching, performance management, and investigations under leadership guidance
- Assists in maintaining customer relationships and participates in meetings with school district administrators
- Demonstrates company values, strategies, and objectives while encouraging feedback and input
- Supports the promotion of a strong safety culture and reinforces safe operating practices
- Completes assigned projects, business reviews, and presentations to CSC and Regional leadership
- Travels to multiple CSC locations to gain exposure to varied operational environments
- Must be willing to relocate within the Chicagoland market based on business needs.
The annual salary is $90,000 - $100,000.
QualificationsQualifications:- Bachelor's degree in business administration, management, or related field, or 3+ years of progressive, comparable experience
- Demonstrated leadership potential through professional, academic, or extracurricular experience
- Ability to work flexible hours including early mornings, evenings, and weekends as required in operations
- Willingness to travel and relocate within the region as business needs require
- Strong interest in operations management, leadership development, and customer service
- Basic knowledge of operations management principles and customer service practices
- Ability to communicate effectively with employees, customers, and leadership
- Ability to analyze problems and support decision-making processes
- Strong planning, organizing, and prioritization skills
- Ability to create and edit written reports and business communications
- Time management and attention to detail
- Professionalism, confidentiality, and sound judgment
- Ability to adapt to a fast-paced operational environment
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
