Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.
JOB RESPONSIBILITIES Business and Financial Management - Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
- Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
- Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
- Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
- Approve expenditures and invoices
- Provides marketing, advertising, community, and customer guidance to location leadership
- Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
- Develop and implement plans to improve customer satisfaction index and on-line community reviews
- Resolves complex problems providing resolution guidance to location leadership and empowering accountability
- Assure the location's operating practices comply with applicable federal & state regulations and Company policies
- Assure safety, quality control, and compliance standards are adhered
Collaboration and Communication- Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Develop and implement communication plans for key initiatives and change management
- Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
- Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging
People Development- Develop a strong, trusting, empowered, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary
- Writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership
MINIMUM Requirements Education - High School Diploma or equivalent required
- Technical schooling diploma Funeral Services/Mortuary Science preferred
- Bachelor's degree in Mortuary Science where required by state law
- Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred
Certification/License- Applicable province Funeral Director licensure required
Experience- At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
- At least six (6) years experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities- Knowledge of industry competitive pricing, demographic patterns, and market competition
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work Hours- Working beyond "standard" hours as the need arises
Travel up to 75%
Postal Code: L8K 1V7
Category (Portal Searching): Operations
Job Location: CA-ON - Hamilton
