American Electric Power

Functional System Analyst Sr

American Electric Power • $87K — $109K *
Hurricane, WV 25526In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8 years of IT systems support experience (or equivalent years with relevant education)
  • Expert knowledge of Microsoft Excel
  • Understanding of utility billing, rates, tariffs, and large customer operations
  • Demonstrated knowledge of AI and Generative AI technologies
  • Excellent communication skills, both verbal and written
  • Strong collaborative skills with the ability to build relationships across functions
  • Experience with requirements gathering using AI-powered tools

Responsibilities

  • Provide business justification and requirements definition for MACSS functionality
  • Ensure satisfaction with system capabilities and business processes
  • Define and manage functional system enhancements
  • Lead onboarding activities for complex billing accounts
  • Analyze customer contracts and billing requirements to configure CIS
  • Resolve system issues by collaborating with Business and IT teams
  • Participate in process improvement activities related to CIS functions

Benefits

  • Opportunity for professional development and growth
  • Collaborative work environment with cross-functional engagement
  • Exposure to cutting-edge AI applications in business processes
  • Ability to work on diverse projects involving major customers
  • Flexible working arrangements to accommodate work-life balance
Full Job Description
Job Posting End Date
09-05-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS/OPS/CCS, AEP's Customer Information Systems.

We are looking for a motivated individual with a high degree of initiative, individual judgment, independence, flexibility, and decision-making skills. This position also requires strong communication, presentation, and collaboration skills.

Job Description

The primary focus of the Functional System Analyst position is to provide cross-functional support for the Billing functions of MACSS/CCS/GWAI, while also building strong business relationships with operating company representatives. Knowledge of AEP Rates and Tariffs is desired and familiarity with other CIS functional areas is a plus!

What you'll do:

Essential Job Functions & Tasks
  • This Functional System Analyst will be assigned the duties of providing business justification, business requirements definition, system user acceptance testing, implementation, and ongoing support of the MACSS application system functionality used at AEP.
  • The candidate will use knowledge of Customer Services business processes and system capabilities to ensure Business Unit satisfaction with system functionality, related business processes, system support, and product enhancements.
  • Define, manage, and deliver functional system enhancements with a distributed, cross-functional team of Business Unit and IT partners.
  • Lead onboarding and implementation activities for large load customers including industrial, transmission-connected, and other complex billing accounts.
  • Analyze customer contracts, tariffs, billing requirements, and service agreements to determine CIS configuration needs.
  • Work to resolve outstanding system issues by applying knowledge of system functionality and business processes. Interact effectively with Business Unit and IT to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.
  • Conveys complex information in simple terms, utilizing relevant and meaningful language. Clearly and concisely expresses technical or non-technical ideas in group presentations.
  • Participate in process improvement activities where process review and changes to existing CIS system functions are needed.
  • Manages time efficiently to accommodate multiple complex assignments. Plans ahead and organizes work to maximize efficiency of self and team.
  • Actively listen to understand others' viewpoints and needs. Communicate information in an open, straightforward style. Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.
  • Establish clear, practical goals and milestones that contribute to own performance and to corporate goals. Organize own work well. Demonstrate an understanding of the link between own job responsibilities and overall organizational goals. Perform the job with broader goals in mind and help to break down barriers to getting work done.
  • Establish and build trust with others and work collaboratively across functions, levels and departments towards shared business objectives. Value the differences and similarities among people and promote cooperation and shared responsibility. Hold self and others to highest ethical standards.
  • Understand the business environment in which we operate and how to contribute to it. Be knowledgeable of key functions and industry trends relative to own job.


Other Requirements:
  • Demonstrated knowledge of emerging Artificial Intelligence (AI) and Generative AI technologies and their practical application in business process improvement, customer operations, and system analysis.
  • Experience using AI-powered tools to support requirements gathering, documentation development, process analysis, testing, or operational efficiency improvements.
  • Must have expert knowledge of Microsoft Excel
  • Strong understanding of utility billing, rates, tariffs, interval metering, and large commercial/industrial customer operations.
  • Demonstrates good listening skills and a sincere understanding of client business needs.
  • Relates on a personal level; positive, friendly and engaging.
  • Outgoing and comfortable in diverse groups.
  • Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
  • Able to read reactions of an audience and adjust delivery style to fit the audience.


What We're Looking For:

Education & Work Experience Requirements are listed below:
  • 8 years of experience in IT systems support with High School Diploma or GED .6 years of experience in IT systems support with Associates Degree in business or IT 4 years of experience in IT systems support with Bachelor's Degree in business or IT


Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$87,633.00 - $109,543.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

Stay Connected

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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