University degree and 3 years of related experience, or minimum 7 years of related experience.
Minimum 2 years of managerial experience.
Responsibilities
Manage efficiency in operations and implement improvements.
Coordinate closely with Fulfilment Integration team and external providers for optimal order fulfilment.
Ensure compliance with IKEA code of conduct and relevant protocols.
Lead and develop a high-performing operations team focusing on equality and inclusion.
Oversee the execution of the Customer Fulfilment Sustainability agenda.
Benefits
Opportunities for professional growth and development.
A diverse and inclusive work environment.
Engagement in sustainability initiatives.
Focus on employee well-being and support.
Full Job Description
Job ID: 353114
Date posted: 16/07/2026
What you'll need to have • University degree and 3 years of related experience, or minimum 7 years of related experience • Minimum 2 years of managerial experience A day in your life with us • Manage securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution), in order to enable an excellent customer and co-worker experience. • Secure close cooperation and strong communication with Fulfilment Integration team, Unit Management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost. • Ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security and the environment. • Manage leading, coaching, developing and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, while maintaining a work environment which supports equality, diversity and inclusion and well-being. • Oversee the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment. About this work area We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!
In the IKEA world, this position is officially referred to as Fulfilment Operations Manager I The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
