University degree in Economics, Supply Chain Management, Logistics, or related field, or equivalent experience.
4+ years of leadership in high-volume distribution or similar environments.
People-focused leadership style that is collaborative and empowering.
Strong organizational skills to manage multiple priorities.
Excellent relationship-building and communication skills across teams.
Strong analytical and problem-solving abilities for continuous improvement.
Knowledge of customer and market trends is a plus.
Responsibilities
Manage efficiency and implement process improvements across operations.
Ensure strong communication with Fulfilment Integration and Unit Management teams.
Enforce compliance with IKEA code of conduct and relevant regulations.
Lead, coach, and develop a high-performing Fulfilment Operations team.
Oversee the implementation of the Customer Fulfilment Sustainability agenda.
Benefits
Work in a diverse team focused on high product availability and cost minimization.
Opportunity to influence customer experience through operational excellence.
Access to training for competence development and succession planning.
Support for equality, diversity, and inclusion in the workplace.
Engagement in sustainability initiatives within operations.
Full Job Description
Job ID: 367546
Date posted: 18/09/2026
What you'll need to have • University degree in Economics, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience. • 4+ years of leadership experience in a high-volume distribution, fulfilment, retail, logistics, or similar environment. • A people-focused leadership style that is open, empowering, and collaborative. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting. • Excellent relationship-building and communication skills, with the ability to work effectively across teams and functions. • Strong analytical and problem-solving abilities, with a focus on continuous improvement. • Knowledge of customer and co-worker needs, expectations, and market trends is an asset. A day in your life with us • Manage securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution), in order to enable an excellent customer and co-worker experience. • Secure close cooperation and strong communication with Fulfilment Integration team, Unit Management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost. • Ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security and the environment. • Manage leading, coaching, developing and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, while maintaining a work environment which supports equality, diversity and inclusion and well-being. • Oversee the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment. About this work area We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!
Why you will love us In the IKEA world, this position is officially referred to as Fulfilment Operations Manager I. The starting rate/ salary for this position ranges from 75,303 CAD to 103,542 CAD and will be based on relevant work experience.
