Fulfillment & Outbound Manager Location: Congers, NY (on-site)
Department: Operations, Warehouse / Distribution
Reports To: Head of Operations
Employment Type: Full-time, exempt
Compensation: $85,000 to $125,000 annually. Actual pay within the range depends on experience, skills, and qualifications. PowerPak also offers [medical, dental, vision, 401(k), PTO, and paid holidays].
Position Summary The Fulfillment & Outbound Manager owns end-to-end order fulfillment and outbound logistics at PowerPak's Congers, NY distribution center. Leading a team of three direct reports and their hourly associates, this role ensures every order is picked, packed, and dispatched accurately and on time, coordinating company fleet drivers and third-party carriers to meet delivery commitments. We're looking for a hands-on leader who takes ownership, solves problems quickly, and drives the daily execution that protects a reliable customer experience.
Team & Scope This role leads the fulfillment and outbound organization at Congers with three direct reports:
- Fulfillment Supervisor (picking, packing, order accuracy)
- Outbound / Shipping Supervisor (staging, loading, carrier handoff)
- Dispatch & Transportation Lead (routing, fleet drivers, third-party carriers)
Key Responsibilities - Lead fulfillment operations: picking, packing, and order accuracy across shifts.
- Manage outbound logistics: routing, dispatch, fleet drivers, and third-party carriers to meet delivery commitments cost-effectively.
- Supervise, coach, and develop three direct reports and the hourly team beneath them, including scheduling, performance management, and succession.
- Own DIFOT and order-accuracy performance. Monitor, report, and drive corrective action.
- Solve operational problems quickly and make sound day-to-day decisions.
- Maintain a safe, organized, and compliant fulfillment and outbound floor.
- Partner with receiving, inventory, purchasing, sales, and customer service to keep orders flowing.
- Drive continuous improvement of workflows, layout, and labor planning as volume scales.
Success Metrics - DIFOT = 98%. Orders delivered complete and on schedule.
- Order and picking accuracy = 99.5%. Mis-picks and mis-ships trending down.
Qualifications Required - 5+ years in warehouse or distribution operations, including fulfillment and outbound/shipping.
- 2+ years leading teams, including supervisors or leads.
- Proven record of hitting DIFOT and order-accuracy targets.
- Experience coordinating fleet drivers and third-party carriers.
- Proficiency with WMS/ERP systems and the ability to learn new tools quickly.
- Strong organizational, communication, and leadership skills.
Preferred - Experience in construction, industrial, civil, or safety products distribution.
- Familiarity with NetSuite, SNAP WMS, Descartes, and Samsara.
- Continuous improvement or Lean background.
- Bilingual (English / Spanish).
Education - Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or a related field preferred.
Physical Demands and Work Environment This is a warehouse environment. The essential functions of this role include standing and walking for extended periods, occasionally lifting up to 50 lbs, operating material-handling equipment, and working in varying warehouse temperatures. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
