Description

Regional Fulfillment Center General Manager

The Job at a Glance

The Regional Fulfillment Center General Manager (GM) at our large format facility is responsible for the overall management, planning, organization, and execution of complete day-to-day operations of our 100k square foot, state-of-the-art fulfillment center in Lewisville, TX, ensuring safety, efficiency, and productivity to meet customer expectations of delivering on-time and damage free parts. The GM will lead a high-performing team, drive continuous improvement, and maintain compliance with safety regulations, company policies, and operational goals by analyzing trends, solving problems and motivating team members.

Key Responsibilities

Safety & Compliance

• Promote a safety-first culture, ensuring all team members follow proper safety protocols.
• Develop, implement, and enforce safety programs and procedures to maintain a zero-incident workplace.
• Ensure compliance with OSHA and company safety standards to protect team members and assets.
• Conduct regular safety audits, training, and emergency response drills to enhance workplace safety awareness.

Operations Management

• Manages all aspects of the fulfillment center's operational functions, including inventory management, order fulfillment, shipping, and receiving to drive continuous improvement and efficiency gains.
• Develop and execute operational strategies to meet performance metrics, including cost, efficiency, and accuracy.
• Implement lean manufacturing and continuous improvement principles to streamline workflows.
• Evaluates the effectiveness of day-to day work and recommends alternatives to optimize facility layout, equipment, and staffing to maximize productivity.
• Supports the network in strategic and business improvement projects.

Leadership & Team Development

• Lead and mentor a team of managers, supervisors, and frontline team members to achieve operational excellence.
• Recruit, train, and develop team members through formal and information training programs to ensuring a strong pipeline of leadership talent.
• Foster a culture of engagement, accountability, and teamwork.
• Coach, provide performance-based feedback, and conduct performance reviews to enhance team member growth.

Financial & Business Management

• Directly responsible for the FC's performance by analyzing key performance indicators (KPIs) and reporting measures to adjust strategies to drive efficiency, profitability and customer satisfaction.
• Develop and manage the fulfillment center's budget, including labor, equipment, and operational expenses.
• Identify cost-saving opportunities while maintaining high service levels.

Customer Service & Quality Assurance

• Ensure on-time, accurate order fulfillment to meet or exceed customer expectations.
• Implement quality control measures to reduce errors and returns.
• Collaborate with cross-functional teams (e.g., logistics, procurement, and customer service) to optimize operations.

Required Competencies

Safety Leadership - Strong knowledge of workplace safety regulations and ability to drive a safety-first culture. Experience leading safety initiatives, risk assessments, and compliance programs.

Integrity & Ethics - Exhibits responsible, honest, and ethical behavior in all roles and responsibilities; aligns actions with company values (Safety, Integrity, Community, Passion, Courage, and Innovation)

Operational Excellence - Expertise in warehouse management systems (WMS), automation, and supply chain processes. Strong understanding of lean methodologies, Six Sigma, or other continuous improvement techniques.

Leadership & Team Development - Ability to motivate, coach, and develop a high-performance team. Strong decision-making, problem-solving, and conflict-resolution skills.

Financial Acumen - Ability to analyze financial data, manage budgets, and optimize operational costs.

Customer Focus - Commitment to delivering high-quality service and meeting customer expectations.

Results-Driven Mindset - Self-motivated and inspires their team to achieve key objectives despite challenges; prioritizes effectively and delegates tasks as needed.

Strategic Planning - Sets clear goals and outlines actionable steps to ensure both short-term success and long-term growth.

Business Acumen & Ownership Mentality - Has a comprehensive knowledge of the distribution business and be able to use this knowledge to generate goals and objective. Understands the broader industry landscape and company operations; makes informed decisions that positively impact business outcomes.

Clear & Adaptive Communication - Conveys messages effectively in verbal and written formats; adjusts communication style based on audience and context.

Relationship Building - Fosters trust and credibility through meaningful connections with colleagues, managers, and business partners to drive results and deliver solutions.

Growth & Development Advocacy - Actively pursues personal and team growth by recognizing strengths and areas for improvement; values diversity and builds strong teams.

Resilience Under Pressure - Maintains a positive attitude and delivers quality results even in high-pressure or demanding situations.

In addition to these standard leadership and operational competencies, candidates must demonstrate the following experience:

Robotics Integration & Oversight - Proven experience implementing and managing robotics within a fulfillment or distribution environment, with a strong understanding of how automation supports efficiency, safety, and scalability.

Conveyance and Automation Systems - In-depth knowledge of conveyor-based material handling systems, automated sortation, and warehouse control systems. Ability to optimize throughput and minimize manual touchpoints.

Order Consolidation & Multi-Batch Release Execution - Experience with multi-batch order release strategies, particularly by customer, with consolidation capabilities across orders to streamline packing and shipping processes.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field.
• Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
• 5+ years of experience in fulfillment, distribution, or warehouse management.
• 4+ years of experience managing teams (50+ team members) in a high-volume environment.
• Proficiency in Microsoft Outlook, Word, Excel, ERP systems, and data analytics tools.
• Strong knowledge of OSHA and workplace safety regulations.

Work Environment

• Fast-paced, high-volume warehouse environment.
• Requires flexibility to work varying shifts, including weekends and holidays as needed.
• Physical requirements include standing, walking, lifting up to 50 lbs., and operating warehouse equipment.

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is based on including but not limited to qualifications, experience, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.