The Valet and Front Office team are the heart of every single one of our hotels. It's the team who first greets guests when they step onto property at 1 Hotel Hanalei Bay, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
About you...
- Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
- Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office/ Valet supervisory role, preferably within an upper upscale or luxury hotel environment.
- Ability to read and interpret general business periodicals, technical procedures, or government regulations.
- Ability to read, write, speak, and understand English.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- While performing the duties of this job, the employee is regularly required to stand and talk or hear.
- The employee is frequently required to walk; sit; and use hands to finger, handle, or feel objects, tools, or controls.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and color vision.
- While performing the duties of this job, the employee occasionally works in outside weather conditions.
- The noise level in the work environment is usually moderate.
PREFERRED:
- Prior experience in a quality luxury hotel or similar industry.
- Knowledge of hotel structure and interaction between departments.
- Prior experience with HMS
$85,000-100,000 annually + incentive bonus
