Job DescriptionThe
Front Office Content Manager is a department-level position that plays a critical role shaping workforce engagement and mission partner interactions. As a member of the Front Office Team, they will be responsible for creating, publishing and managing content to: capture the impact of ongoing research and development activities; support knowledge management efforts; promote internal awareness of projects and activities; and support engagement with mission partners. Working with team members, the Content Manager will support weekly publication cycles, ad hoc content creation, special events (conferences, all-hands, etc.), and curation of standard briefing materials.
Specific responsibilities include (but are not limited to):
- Drafting and publishing content across the range of internal communication channels, including the Customer's website.
- Helping to develop and distribute employee communications content that supports the Customer's communications strategy and reflects key messaging.
- Supporting weekly publication cycles for highlights and newsletters.
- Supporting the design, development, and implementation of various software solutions for content/knowledge management.
QualificationsRequired Qualifications:- Must have an active TS/SCI clearance with polygraph
- TYPICAL EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
- Proven ability to collaborate effectively with cross-functional communications team members.
- Successful experience working directly with customers, including senior leaders, to develop visual communication and design solutions; must demonstrate ability to present and explain design strategy.
- Excellent verbal and written communication skills with demonstrated ability to develop content for presentations, briefings, reports, blogs, and web platforms.
- Experience with content management systems (e.g. Joomla and Wordpress) including CMS plug-ins and extensions, and site maintenance.
- Working knowledge of web development technologies (HTML, CSS, JavaScript) and familiarity with responsive design principles and accessibility standards (WCAG).
- Proficiency in Adobe Creative Suite and MS Office Suite/SharePoint.
- Proven ability to manage multiple projects simultaneously, prioritize competing deadlines, and adapt to shifting priorities.
Desired Qualifications:- Experience with data visualization tools (PowerBI, Tableau, or similar visualization software).
- Experience with project management and collaboration tools such as Jira and Confluence.
