Salary: $82,000 - $86,500 /year
Pay Grade: 14Other Forms of Compensation: Job SummaryThe Facility & Guest Services Manager is responsible for the overall operations in the Conference Center, Learning Center and Mutli-Purpose Rooms. It manages the relationships with all supporting facility vendors to ensure the Center is always ready for Microsoft's customers. Additionally, this role oversees the Facility & Guest Services Teams and ensures all SLAs and deliverables are met. Project management, strategic planning & budget management are key elements to this role. The Facility & Guest Services Manager will partner with Compass and Microsoft stakeholders on strategy & day-to-day operations.
Essential Functions and Responsibilities:- Manage the Facility & Guest Services teams, providing guidance & support while overseeing the day-to-day service levels.
- Coordinate multiple projects at once while prioritizing and executing tasks in a dynamic environment.
- Oversee facility operations, watching after maintenance teams, construction projects, updates & repairs.
- Coordinate with RE&S Service Providers & other facility vendors to establish efficient processes that ensure a consistent & seamless experience for guests (Tech, Catering, Furniture, Custodial, Maintenance, Security, etc.)
- Manage the Facility & Supplies Budget, including corporate credit card spending, track project costs, invoices, and capital expenses.
- Nurture long-term relationships among associates, clients, stakeholders & other internal teams fostering a strong team alliance and encouraging high team morale.
- Continually review & assess the effectiveness & efficiency of the policy's procedures while also identifying & implementing improvements.
- Follow health, safety & security procedures, addressing & reporting all incidents & hazards immediately.
- Additional duties as assigned.
Supervisory Responsibilities:- Oversee the Facility & Guest Services teams ensuring all service-level agreements are met.
- Ensure that staffing plans are executed thoroughly & meet the business needs, including interviewing, hiring, transferring & termination, as well as payroll, scheduling & back-up plans.
- Perform all talent management functions for direct reports, including overseeing training plan, monitoring & managing performance, as well as establishing KPI's & delivering performance appraisals.
- Ensure that the development & execution of each roles rhythm of business & responsibilities align with their KPI's, & job descriptions accordingly.
- Oversee that inventory, metrics & reporting are tracked & calculated efficiently, ensuring that these can be used in business reviews to leadership.
Qualifications:- Bachelor's degree.
- Hospitality experience preferred.
- Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
- 1-2 years of experience in operations or project management.
- 5+ years of experience leading and developing teams.
- 7-10 years' experience in Customer Service.
- Ability to think quickly & accurately, showing initiative & sound judgment.
- Able to quickly learn new tools/software.
- Outstanding verbal and written communication skills; able to successfully collaborate with a diverse set of personalities and work styles, as well as a wide variety of teams.
- Ability to interact with all levels of business clients.
- Strong interpersonal & customer service skills.
- Comfortable communicating with a global community, i.e. various cultures & languages.
- Must be process oriented yet flexible.
- Self-motivated & adaptable. Independent, yet able to follow guidelines well.
- Organized & task driven. Strong documentation skills.
Work Environment:- Global \ World Class
- Executive Level Guests
- Business Professional
- High Discretion
- Limited Access
- Rapid Evolution and Change
Apply to Eurest today!Eurest is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
