About the role:Oversees PenAir Credit Union's fraud mitigation strategies and physical security program, ensuring effective risk reduction practices and timely deployment of loss prevention initiatives. Reviews industry and regulatory developments to identify gaps, recommends improvements, and establishes metrics to monitor fraud trends. Collaborates across departments to strengthen overall program effectiveness.
Major Duties and Responsibilities:- Maintains and demonstrates knowledge of new & pending laws that will affect the Credit Union's operations. Maintain a working knowledge of Credit Union services including debit and credit cards, ATM, ACH, draft, and wire processing, BillPay, account to account, person to person, etc..
- Manage the development, testing, and implementation of new fraud rules and strategies to improve program performance and mitigate loss, while monitoring, analyzing, and communicating fraud trends and losses to staff and management. Recommend procedural enhancements across departments based on dispute and case analysis to strengthen overall fraud mitigation efforts.
- Oversee all aspects of the Physical Security program & building projects. Respond to all security violations as required by regulation or credit union security policy. Coordinates with appropriate law enforcement agencies, financial institutions, vendors, & auditors.
- Assist in supporting daily operations related to fraud management. Coordinates and communicates with appropriate departments to ensure they are adequately informed and trained in fraud detection and prevention best practices.
- Hires, reviews, schedules, trains, and monitors the work of direct reports, conducts performance reviews; allocates resources to meet operational needs within the department; implements change based on departmental performance and/or internal recommendation; manages escalations and complaints.
- Perform other job-related duties as assigned.
Minimum Qualifications:Experience- Eight years to 10 years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses- Equivalent to a college degree (BS or BA in a relevant field). Completion of an industry certification
Interpersonal Skills- The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
Other Skills:- Strong communication skills, both orally and in writing
- Ability to work independently and as part of a team, problem solve and make decisions.
- Must be numbers and detail oriented.
- Public speaking
- Knowledge of the features and benefits of financial institution products and services (to include mortgage products).
- Trustworthy with confidential information
- Strong knowledge of fraud management/investigative processes, knowledge of fraud tools and models; knowledge of bank payment systems.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
