Role Overview:This role is for a Fraud Project Manager based onsite in Charlotte, NC, focusing on driving growth, customer experience, and profitability within diverse and challenging environments. The successful candidate will manage and lead highly cross-functional teams, demonstrating excellent communication skills to interact effectively with technical subjects and emerging technologies, particularly within banking risk and fraud.
Key Responsibilities:- Drive consistency and auditability in fraud operations through clear process documentation and automated controls.
- Automate fraud workflows (investigation queues, exception handling, reporting) to reduce cycle time and operational risk.
- Design and implement automated checks and alerts so high-risk patterns are flagged without manual review.
- Partner with engineering to document requirements, test automation, and roll out QA practices for fraud systems.
- Collaborate with operations and technical teams to enhance system performance and data integrity.
- Review potential fraudulent transactions & activities, identify red flags & mitigate fraud.
- Provide SME support for fraud detection processes.
- Conduct Process training for new batches and regular refresher sessions for the team.
- Accurate reporting of MIS.
Required Skills:- Experience managing call center or operations with Banking Risk /Fraud experience.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word and Excel).
- Experience in making quick, high quality decisions on complex issues.
- Good logical reasoning.
- Good understanding of banking or cards principles and operations.
- Ability to work with concepts and with minimal assistance.
- Ability to work equally well independently and within a team.
- Excellent time management skills.
- Experience working on discrete, time sensitive projects.
Qualifications:- Experience managing call center or operations with Banking Risk /Fraud experience.
Preferred Skills:- Knowledge of Anti-Money Laundering.
