The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:This job will coordinate responses to fraud attacks and drive effective mitigation in collaboration with teams across the enterprise. You will manage a portfolio of incidents from intake to timely resolution and drive complex analyses to identify root causes, evaluate remediation, and champion long-term risk mitigation opportunities. Your responsibilities also include maintaining incident records and delivering effective communications to technical and non-technical experts and senior leaders.
Job Description:The Senior Analyst, Global Investigations will serve as a Fraud Incident Manager within the Fraud Incident Response and Management (FIRM) team, part of PayPal's Fraud & Insider Defense (FIND) organization. FIRM is responsible for orchestrating the company's response to fraud attacks, driving effective mitigation strategies, and conducting thorough data analysis to determine the scope of fraud events and support potential disclosure requirements. This role offers the opportunity to collaborate across global teams, including product engineering, fraud prevention, cybersecurity, legal, and communications, as well as Business Risk Control leads and second line partners. The Fraud Incident Manager must effectively manage high-pressure situations, influence short- and long-term priorities, and help safeguard customers and PayPal's platform through proactive incident handling, deep analysis, and strategic solution implementation.
Essential Responsibilities - Facilitate fraud incident intake, mitigation, recovery, and resolution while leveraging fraud and business expertise to engage critical teams promptly.
- Manage cross-functional teams to drive accountability and ensure effective handling of fraud incidents, escalating as needed.
- Analyze complex fraud events to identify broader policy and product gaps, critically evaluating remediation efforts and root causes.
- Lead risk-focused conversations and influence priorities to ensure resilient and holistic solutions are implemented to address weakness and root causes, including driving implementation of new controls and other changes.
- Deliver clear and professional communications, including incident reports and updates to stakeholders across technical and non-technical domains and leaders at all levels.
- Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness.
Preferred Qualifications - Minimum of 5+ years or equivalent experience in fraud, fraud controls, or fraud oversight domains and/or managing fraud investigations/incidents, as well as experience driving cross-functional initiatives.
- Excellent oral and written communication skills, with the ability to communicate effectively across organizational levels and fields.
- Demonstrated ability to remain calm and positive under pressure, multitask, problem-solve, and think creatively.
- Strong collaboration and interpersonal skills, with proven success influencing priorities and driving accountability in diverse team environments.
- Expertise in project management to track progress and manage dependencies, strong organizational and presentation skills.
- Results-oriented with a deep understanding of risk management and decision impacts on business and customers.
- Familiarity with PayPal's products, features, and workflows preferred.
Preferred Qualification:Subsidiary:PayPal
Travel Percent:0
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
[email protected].
Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
