Fraud Client Services Advanced Manager:- Lead and develop a team of Fraud Client Services Specialists responsible for fraud prevention, client support, and end-to-end case resolution.
- Hire, coach, develop, and support crew while fostering a culture of accountability, teamwork, and continuous improvement.
- Ensure strong performance across quality, service, productivity, fraud outcomes, and client experience.
- Partner with AWM and VWS leaders to support evolving client, participant, advisor, and business needs.
- Lead the rollout and adoption of new fraud capabilities, process improvements, and operating model changes.
- Work with key partners across Fraud, Risk, Compliance, AML, and the business to improve fraud prevention and servicing outcomes.
- Support workforce planning, capacity management, and organizational readiness efforts.
- Participate in special projects and perform other duties as assigned.
What it takes:
- Minimum of five years related work experience, with two years of operations experience preferred. Supervisory experience preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Direct experience supporting Vanguard Workplace Solutions (VWS) is required and/or Advice & Wealth Management is required.
- Experience partnering with senior stakeholders across Risk, Compliance, Legal, Product, Technology, and Operations organizations.
- Professional certification (CFE) may be required upon hire.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
