Duties and Responsibilities

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.

• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.

• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.

• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.

• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth

• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.

• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators

• Partner with Field Training Team to coordinate training support to the franchisee.

• Ensure the effective use of G&A expenses within parameters set by regional leads.

• Complete all responsible administrative functions and requirements of the position in a timely manner.

Education Requirements

Minimum

• High School or GED

Preferred

• 4 Year / Bachelor’s Degree

Minimum Years of Experience

• 5 years in supervisory management or district level multi-unit operations

• Prior leadership experience

Knowledge, Skills, and Abilities

• Good oral and written communication and interpersonal skills

• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision

• Must be able to build credibility and trusting relationships with internal and external stakeholders

• Able to develop and execute plans to drive results

• Able to use data to inform decisions

• Able to bring people together to solve problems

• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities

• Curious with a desire for continuous learning

• Thorough understanding and knowledge of restaurant operations

• Sound business and financial acumen

• Skilled at consultation and strategic coaching

• Compliance orientation

• Big-picture orientation

• Innovation and creativity

Travel Required

• Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio

Salary: $94,645 - $185,786 per year

The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us!