We are looking for a PdM who can own product strategy and execution end-to-end, stay close to customers, partner deeply with engineering, and protect the quality of the user experience from product interactions through our website and marketing surfaces.
Role SummaryYou will lead product direction and day-to-day execution across Harmony's customer experience, core workflows, and web presence. This is a hands-on role for someone who can do discovery, define strategy, drive prioritization, write crisp requirements, and ship with engineering while maintaining a strong design bar.
You will be expected to find and validate latent needs, translate market signals into a clear roadmap, and ensure that what we ship is cohesive, usable, and consistent across channels.
TasksWhat You Will OwnStrategy and prioritization- Define and continuously refine the product strategy in partnership with the CEO and leadership team.
- Build a roadmap grounded in customer value, market pull, and measurable outcomes.
- Drive prioritization using clear frameworks (impact, risk, effort, urgency), and make tradeoffs explicit.
- Identify latent needs through patterns in customer conversations, usage, and operational pain.
Customer engagement and discovery- Lead customer discovery across pilots and production deployments, including stakeholder interviews and workflow mapping.
- Turn qualitative input into sharp product hypotheses, experiments, and validated requirements.
- Partner with sales and customer success to shape messaging, packaging, and the land-and-expand journey.
Execution with engineering- Translate strategy into executable epics, user stories, acceptance criteria, and release plans.
- Run product rituals that keep delivery focused (planning, grooming, sprint reviews, retros, launch readiness).
- Align engineering work to customer outcomes while protecting quality, reliability, and security expectations.
- Drive tight feedback loops post-launch: instrumentation, learning, iteration.
UX cohesion across product and web presence- Maintain a consistent UX narrative and interaction quality from product experiences to onboarding content to the website.
- Ensure product language, workflows, and visuals feel like a capable coworker, not a tool.
- Collaborate with designers and marketing to keep positioning and UX aligned.
What Success Looks Like (first 60 days)- A clear product strategy and prioritized roadmap that engineering and leadership can execute against.
- A repeatable discovery loop with customers that consistently surfaces and validates latent needs.
- Improved shipping cadence with clearer requirements, better cross-functional alignment, and fewer surprises.A tightened UX system across product touchpoints and the web presence.
RequirementsRequired Qualifications- 5+ years in product management or product leadership roles, with meaningful ownership of strategy and delivery.
- Proven experience shipping products with engineering teams, ideally in B2B SaaS and enterprise environments.
- Strong discovery skills: interviews, workflow analysis, hypothesis testing, and translating insight into product decisions.
- Demonstrated ability to drive prioritization and make hard tradeoffs with incomplete information.
- Degree in Design (UX, Interaction, Product, or related) or equivalent practical design training with a strong portfolio of product work.
- High design judgment: usability, clarity, consistency, and quality bar for end-to-end experiences.
- Excellent written and verbal communication, especially in ambiguous, fast-moving environments.
Preferred Qualifications- Experience building AI-powered or agentic workflows, especially across email, chat, and enterprise tools.
- Familiarity with enterprise procurement, security constraints, and stakeholder complexity.
- Experience with onboarding, activation loops, and land-and-expand motions.Comfort defining lightweight UX standards or design systems in a startup environment.
BenefitsBenefits and compensation- Competitive salary and equity, calibrated to experience and location.
- Flexible PTO, and the gear you need.
- Travel for customer onsite work, typically 20 to 50 percent.
Traits We Value- Ambitious, high ownership, and allergic to hand-waving.
- Customer-obsessed, but not customer-led in a way that turns into a feature factory.
- Systems thinker who can connect product, UX, GTM, and operations into one coherent plan.
- Calm under pressure, direct communicator, strong instincts with data and narrative.
Location and Work Style- Startup pace, high collaboration, high accountability.
- Boston; however, will consider Remote for the right candidate.
