Founding Customer Success ManagerAbout the roleAs our
Founding Customer Success Manager, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.
Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.
As the founding CSM, you'll help develop the playbook and systems for this critical function.
What You'll Do- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Assist with pre-sale engagement with our largest and most important customers
- Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
- Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
- Communicate new feature and product updates
- Track usage and customer signals to help customers get more value out of the platform
- Identify expansion opportunities and support renewals and upsells
- Share customer feedback with the product and marketing teams and help shape what we build
- Design, document, and continuously improve scalable playbooks
What We're Looking For- Experience in Customer Success or Account Management
- Strong understanding of creative workflows.
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communication
- Process & systems orientation - you enjoy building scalable systems for high quality execution
- Proactive, ownership-driven attitude
CompensationBase: $120K - $160K
Offers equity and bonus.
