TeleTech

Forward Support Team Technical Lead

TeleTech$99K — $225K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with military training and support
  • 5+ years of experience in integrating training environments and planning architectures
  • 3+ years of supervisory experience leading technical teams
  • 2+ years of experience in performing system enhancements and software updates
  • Secret clearance required
  • Bachelor's degree
  • Advanced Level Certification as per DoDM 8140.03

Responsibilities

  • Provide technical leadership for JLCCTC technicians and systems administrators
  • Coordinate multidisciplinary teams for seamless training exercises
  • Maintain compliance with DoD standards
  • Drive continuous improvement in simulation and command-and-control infrastructures
  • Ensure readiness for distributed training events

Benefits

  • Opportunity for continuous professional development and training
  • Collaboration within a impacts-focused team environment
  • Flexibility in work arrangements (remote, hybrid)
  • Engagement in high-stakes military training scenarios
  • Access to advanced technological tools for training support
Full Job Description
Forward Support Team Technical Lead
The Opportunity:

As a Forward Support Team Technical (FST) Lead, provide technical leadership and supervision for JLCCTC technicians, MCIS administrators, and systems administrators. You will coordinate multi-disciplinary teams to ensure training exercises run seamlessly, maintain compliance with DoD standards, and drive continuous improvement across all simulation and command-and-control infrastructures.

You Have:
  • 5+ years of experience with Military training and training support
  • 5+ years of experience in integrating training environments, planning architectures, and stimulation of Army Mission Command Information Systems (MCiS) in support of training events and distributed exercises
  • 3+ years of experience in a supervisory role leading technical teams
  • 2+ years of experience in performing system enhancements and installing software updates
  • Secret clearance
  • Bachelor's degree
  • DoDM 8140.03 Advanced Level Certification


Nice If You Have:
  • Experience in leadership role at a DoD or Army training institution
  • Experience with DevOps practices, CI/CD pipelines, and scripting languages, such as PowerShell, Python, or Bash
  • Knowledge of cloud services for defense, such as AWS GovCloud or Azure Government, and infrastructure-as-code tools, such as Terraform or Ansible
  • Ability to track records of process improvement in high-tempo, exercise-driven environments
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
  • CISSP, PMP, Cisco CCNP, or VMware VCP Certification


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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