For Eyes - Store Manager

EssilorLuxottica • $66K — $115K *
Palo Alto, CA 94303In-Person
Retail & Consumer Goods
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent required.
  • 3+ years management experience in optical or non-optical retail.
  • Strong understanding of operations and business implications.
  • Excellent negotiation and influencing skills.
  • Team building and management capabilities.
  • Effective communication and active listening skills.
  • Solid math skills for inventory and sales management.

Responsibilities

  • Deliver exceptional customer service through the Simple Sales Process.
  • Onboard and train team members using company training programs.
  • Provide timely and constructive feedback to retail associates.
  • Address performance issues directly and take necessary disciplinary actions.
  • Engage associates in meaningful conversations to boost performance.
  • Drive sales performance while fostering a strong retail culture.
  • Analyze financial data to enhance store profitability.

Benefits

  • Comprehensive health care coverage.
  • Retirement savings plan options.
  • Paid time off and vacation days.
  • Employee discounts on merchandise.
  • Potential competitive bonus and/or commission plan.
Full Job Description
Requisition ID: 934395
Store #: 00M267 FE Palo Alto
Position:Full-Time
Total Rewards: Benefits/Incentive Information

GENERAL FUNCTION

The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES
  • Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
  • Provides effective on-the-job training and guidance to team members making use of Company provided programs.
  • Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
  • Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
  • Drive profitable personal sales, modeling the way and fostering a retail selling culture.
  • Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
  • Strives Exceed on all targets set
  • Delivers the key performance indicators by inspiring their team to provide the customer experience that exceed expectations through NPS and Google Ratings.
  • Executes and on-boards staffing to guidelines.
  • Performs administrative duties to include payroll, inventory management, technical application and understanding.
  • Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
  • Leads Doctor of Optometry partnership and co-planning.
  • Adheres to company policies and procedures regarding loss prevention.
  • Prepares and executes physical inventory per company guidelines.
  • Executes to guidelines Inventory Management System and Order tracker as a part of global POS.
  • Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.


BASIC QUALIFICATIONS
  • High School graduate or equivalent
  • 3+ years as an optical associate or non-optical retail management
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with POS system, computers and calculators
  • Organization skills
  • Knowledge of current store merchandise
  • High level of business acumen


PREFERRED QUALIFICATIONS
  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Previous experience in customer service and retail

Pay Range: 32.01 - 55.42

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

About EssilorLuxottica

EssilorLuxottica Careers

Joining EssilorLuxottica means becoming part of a global community of esteemed professionals dedicated to propelling the eyewear industry forward through innovation and leadership. EssilorLuxottica, the leader in lens and eyewear manufacture, offers a plethora of job opportunities that promise not only professional growth but also a commitment to diversity and career development.

Explore Job Opportunities

EssilorLuxottica is on the lookout for talented individuals who are eager to drive change and excel in their careers. The company offers various positions that cater to a wide range of skills and experiences. Whether you're seeking an entry-level role or a more senior position, EssilorLuxottica provides a platform where your professional skills can flourish.

Internship Programs

Start your career with EssilorLuxottica through its dynamic internship programs. These opportunities allow you to apply your academic knowledge in real-world scenarios, enhancing your job prospects and providing you with invaluable industry experience. Internships at EssilorLuxottica are a stepping stone to full-time employment and open doors to extensive networking and mentorship from leaders in the field.

Culture and Benefits

EssilorLuxottica is committed to fostering a workplace culture that values teamwork, creativity, and diversity. Employees enjoy a range of benefits designed to support their lifestyle and well-being, including comprehensive health benefits, flexible working conditions, and continuous diversity training. EssilorLuxottica's inclusive environment encourages every team member to bring their unique perspectives to the table.

Professional Growth and Development

Career advancement is a cornerstone of EssilorLuxottica's employment philosophy. The company invests in leadership training and professional development programs that empower employees to hone their skills and advance their careers. Through personalized career paths, employees can navigate their professional journeys effectively.

Hiring Process

The hiring process at EssilorLuxottica is designed to be transparent and engaging. Candidates are encouraged to showcase their skills and experience through a detailed resume and during the interview process. EssilorLuxottica values a thorough approach to ensure that all potential hires are a fit for the company’s culture and job demands.

Networking and Innovation

At EssilorLuxottica, networking and innovation go hand in hand. Employees are encouraged to collaborate across teams and regions to foster innovation that leads to industry breakthroughs. The company's global presence offers unparalleled opportunities for networking and personal growth within the industry.

Join the EssilorLuxottica Team

Search open positions that match your skills and interests on the EssilorLuxottica Jobs portal. The team seeks passionate, curious, and solution-driven team players ready to contribute to the company's mission of redefining the eyewear industry.

Stay Connected with EssilorLuxottica Careers

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Learn more about EssilorLuxottica
Industry
Retail & Consumer Goods
* Ladders Estimates

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