Marriott Vacations Worldwide

Food & Beverage Manager

Marriott Vacations Worldwide • $78K — $83K *
Princeville, HI 96722In-Person
Food & Beverages
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma or GED with 4 years experience in food and beverage or culinary fields, OR
  • 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience.
  • Strong knowledge of food and beverage laws and regulations.
  • Proven leadership experience in food and beverage operations.
  • Excellent interpersonal and communication skills.

Responsibilities

  • Develop and manage financial and operational plans for food and beverage departments.
  • Ensure guest and employee satisfaction while maintaining positive cost management.
  • Lead and motivate the food and beverage team, setting clear performance expectations.
  • Respond proactively to guest and employee concerns, fostering a supportive environment.
  • Monitor and ensure the quality and standards of food and beverage service daily.
  • Conduct performance reviews and manage the professional growth of team members.
  • Develop and implement training programs based on employee and guest feedback.

Benefits

  • Comprehensive health insurance options.
  • Employee wellness programs.
  • Professional development and training opportunities.
  • Flexible schedule options.
  • Team-oriented work environment.
Full Job Description
Salary range: $78,000 - $83,250

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, and beverage. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.


OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.


CORE WORK ACTIVITIES

Developing and Maintaining Budgets

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.


Leading Food and Beverage Team

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees.
  • Manages all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, and beverage.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.


Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand''s service culture.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.


Additional Responsibilities

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Ensures effective departmental communication and information systems through logs, department meetings and property meetings.


About Marriott Vacations Worldwide

Marriott Vacations Worldwide Corporation develops, markets, sells, and manages vacation ownership and related products under the Marriott Vacation Club, Grand Residences by Marriott, Sheraton, Westin, Hyatt Residence Club, and Marriott Vacation Club Pulse brands. The company also develops, markets, and sells vacation ownership and related products under The Ritz-Carlton Destination Club brand; and holds right to develop, market, and sell ownership residential products under The Ritz-Carlton Residences brand. As of December 31, 2020, it operated approximately 120 resorts and approximately 700,000 owners in a range of vacation experiences in approximately 100 countries and territories. The company was formerly known as Marriott Vacations Worldwide Corporation and changed its name to Marriott Vacations Worldwide Corporation in April 2011. Marriott Vacations Worldwide Corporation was founded in 1984 and is headquartered in Orlando, Florida.
Learn more about Marriott Vacations Worldwide
Size
20,300 employees
Market Cap
$5 billion
Industry
Business Services
Net Income
-$275 million
5 Year Trend
+14.2%
Revenue
$2.8 billion
NASDAQ
VAC
* Ladders Estimates

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