Job Description- Manage the day-to-day operations of restaurant venues, ensuring service, quality, cleanliness, and brand standards are consistently achieved
- Direct, supervise, coach, and develop venue team members to maximize performance and guest satisfaction
- Participate in the recruitment, interviewing, hiring, training, performance management, discipline, and development of team members; provide recommendations regarding promotions, transfers, and terminations
- Create and manage staffing schedules based on business levels, labor standards, and operational needs
- Monitor labor costs, productivity, guest satisfaction scores, and operational performance; implement corrective actions when necessary
- Exercise independent judgment in resolving guest concerns, employee issues, and operational challenges
- Conduct daily line-ups and departmental meetings to communicate business priorities, service expectations, and operational updates
- Ensure compliance with company policies, food safety standards, health regulations, alcohol service requirements, and workplace safety guidelines
- Partner with Culinary, Stewarding, Banquets, and other hotel departments to ensure seamless execution of service and guest experiences
- Assist in developing and implementing service standards, operating procedures, and training programs
- Monitor inventory levels, ordering practices, and departmental resources to support cost control objectives
- Review guest feedback and operational metrics to identify opportunities for continuous improvement
- Support the Director of Venues in achieving departmental financial goals, budgeting initiatives, and business objectives
- Serve as a resource for Food & Beverage operations by providing Banquet leadership coverage as needed, ensuring continuity of service, effective team supervision, guest satisfaction, and adherence to operational and brand standards.
- Serve as Manager on Duty as assigned
- Perform other management duties as assigned
Qualifications- Minimum 3-5 years of luxury Food & Beverage leadership experience, preferably in a hotel or resort environment
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Demonstrated ability to manage daily operations while maintaining high guest service and quality standards
- Experience with labor management, scheduling, productivity, and cost control
- Strong leadership, decision-making, and problem-solving skills with the ability to exercise independent judgment
- Excellent communication and interpersonal skills with the ability to collaborate across departments
- Proficiency in Microsoft Office applications and hospitality systems, including POS and scheduling platforms
- Food Safety Certification and Responsible Beverage Service (RBS) Certification required or ability to obtain within established timeframes
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events as business needs
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
Additional InformationAdditional InformationSalary Range: $80,000 - $85,000
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sonoma Mission Inn Hotel & Spa is unable to assist with work authorization.
