Earnings Potential: The salary range for this role is $145,000.00 - $175,000.00 annually. This is just one part of our total rewards package which additionally includes performance bonus for eligible roles, commissions, and competitive benefits.
What We Offer:- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Continued training through the Company
Essential Duties and Responsibilities- Works with Parts Advisors and Service Advisors to find ways to improve the overall profitability of the departments.
- Hires, trains, develops, counsels and monitors the performance of all service and parts staff.
- Develops staff by setting and communicating performance and production expectations, monitoring performance, identifying development needs, and by coaching and mentoring.
- Monitors and controls the performance of the parts and service departments using appropriate reports, tracking systems and surveys.
- Develops Company parts and service pricing plans and make recommendations to the President and General Manager.
- Develops and implements a marketing plan which promotes new and repeat business. Works with the Director of Marketing and Brand Strategy and the President and General Manager to implement plans to bring customers back in after their first time in for service.
- Understands and ensures compliance with manufacturer warranty and policy procedures and accounts for all documents to ensure that none are missing and all are processed correctly.
- Orientates new employees to their respective position and familiarizes them with the Company Minimum Standards and the expectations of the position and all processes related to their position.
- Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
- Makes customer satisfaction a department priority, ensuring that parts and service personnel are courteous and respectful in their interaction with customers.
- Ensures Service and Parts Customer Satisfaction Index (CSI) scores are maintained at both the Company and manufacturer standards.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Qualifications- Three or more years of supervisory experience in the automotive industry required. Honda experience preferred.
- Previous experience selling and scheduling automotive service work required. Previous experience managing parts inventory to minimize obsolescence preferred.
- Must have a successful track record of great Service and Parts Satisfaction Indexes (SPSI). Must have a strong work ethic.
- Must have exceptional leadership, team building, and customer service and written and verbal communication skills.
