Thornhill Toyota, a division of Weins Canada, is currently seeking an experienced Fixed Operations Manager to join our growing, dynamic automotive group. When you join Thornhill Toyota you become a member of an incredibly talented and diverse group of colleagues. The Fixed Operations Manager position is valued and is highly interconnected with the Sales and Parts department managers, who share an overarching goal of maintaining and improving efficient operations.
Driven by excellence and quality results, our Fixed Operations Manager is accountable for supporting the efficient operations of both Service and Parts departments and the achievement of financial, quality and customer satisfaction goals. Are you ready to lead our team?
Responsibilities:
- Motivate, coach and mentor the Service and Parts teams to achieve goals, targets and objectives while ensuring exceptional guest satisfaction.
- Assist and advise on the annual operating budgets, goals & objectives for both Service and Parts departments
- Monitor appointments, staffing, and shop loading to increase efficiency and productivity
- Review expense structure and allocation based on financial statements and expense budgeting for each department.
- In partnership with our Human Resources team, recruit, interview and screen applications for open positions within the dealership Parts and Service department
- Maintain strong relationship with suppliers, vendors and the manufacturer at all times
- Work with Service and Parts department associates to keep a current training schedule in order to meet the requirements for certification.
- Understand and comply with government and company health & safety requirements.
Qualifications:
- 3 years or more Fixed Operations leadership and management experience in the automotive industry
- Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
- Track record of exceptional coaching, mentoring and team-building skills
- Business management experience
- Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
- Previous PBS dealer system experiences an asset
- Prior parts experience is an asset
- Possesses technical training from a technical college, high school co-op program, and/or manufacturers' training program. A candidate who possesses a qualified "Class A" technician certification is considered a strong asset
- Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
- Must be able to open and close repair work orders
- Excellent communication skills, interpersonal skills, and strong presentation skills
- Valid Ontario Driver's License with clean driver's abstract
This is an existing vacancy.
