Summary

The FIU Fraud Data Analyst is responsible for using data, investigative judgment, and fraud analytics to identify, investigate, and mitigate internal and external financial crime risks against the Bank. This role analyzes large and complex datasets, fraud alerts, customer and transaction activity, and emerging fraud trends to support timely risk-based decisions, reduce fraud losses, strengthen controls, and ensure regulatory expectations are met. The position partners with FIU leadership, Fraud Operations, Digital Banking, Treasury Management, Information Technology, Information Security, Compliance, and other business partners to develop actionable insights, improve fraud detection strategies, and support effective reporting and escalation.

Duties & Responsibilities

• Evaluate fraud detection rules, monitoring logic, alert performance, false positives, and data quality issues; recommend enhancements to improve detection effectiveness and operational efficiency

• Develop, maintain, and enhance dashboards, recurring reports, trend analyses, and ad hoc data views to identify fraud patterns, emerging typologies, control gaps, and loss exposure

• Identify emerging fraud trends, attack patterns, mule activity, account takeover indicators, synthetic identity concerns, suspicious online account opening activity, social engineering indicators, and other financial crime risks

• Query, extract, validate, and analyze large datasets using SQL-based databases, Snowflake, Excel, and other approved analytical tools to support fraud investigations and strategy development

• Analyze fraud alerts, account activity, customer behavior, transaction patterns, and other data sources to identify unusual, suspicious, or potentially fraudulent activity

• Research and analyze high-risk transactions across payment channels, including digital banking, Zelle, Bill Pay, Bank-to-Bank transfers, debit card, wires, ACH, checks, and other products as applicable

• Communicate internal control deficiencies, data limitations, system issues, and fraud vulnerabilities identified during analytical or investigative work

• Provide analytical support, peer guidance, training, and subject matter expertise to team members as needed

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• Bachelor’s degree in Data Analytics, Data Science, Statistics, Finance, Accounting, Criminal Justice, Business, Computer Science, Information Systems, or a related field preferred.

• Equivalent related experience may be considered.

Minimum Experience

• Minimum of 5 years of fraud, financial crimes, BSA/AML, banking operations, risk management, data analytics, or related experience in a financial institution or similar regulated environment;

• Experience conducting fraud investigations, analyzing transactional activity, and identifying patterns indicative of fraud or financial crime;

• Minimum of 2 years’ experience querying, analyzing, and reconciling large datasets using SQL-based databases, Snowflake, Excel, or similar tools;

• Experience creating management reports, dashboards, trend analyses, or data-supported recommendations;

• Experience with fraud detection systems, case management systems, digital banking platforms, core banking systems, payment channels, or transaction monitoring tools preferred;

• Minimum of 2 years experience supporting fraud strategy, rule tuning, control enhancement, alert optimization, or loss mitigation initiatives preferred.

Licenses, Certifications, & Training

• Working knowledge of SQL, Snowflake, relational databases, data extraction, data validation, and data quality concepts;

• Working knowledge of Microsoft Excel, including pivot tables, formulas, data cleaning, and analytical functions;

• Knowledge of data visualization, dashboarding, or reporting tools such as Power BI, Tableau, or similar platforms preferred;

• Familiarity with Python, R, SAS, model monitoring, statistical analysis, or machine learning concepts used in fraud detection preferred but not required;

• In-depth knowledge of fraud typologies and associated bank fraud schemes, including online account opening, account takeover, social engineering, mule activity, mobile, digital, check, ACH, wire, debit card, and payment fraud;

• Familiarity with payment types and digital banking products, including Zelle, Bill Payments, Bank-to-Bank payments, ACH, wires, checks, debit cards, and related customer authentication controls;

• In-depth knowledge of BSA/AML regulations related to suspicious activity monitoring, escalation, and reporting;

• Strong understanding of bank operations, including navigating banking systems, interpreting teller and customer transactions, and evaluating account relationships;

• CAMS (Certified Anti-Money Laundering Specialist), CAFP (Certified AML and Fraud Professional), CFE (Certified Fraud Examiner), or data analytics-related certification preferred.

• New Employee Orientation

• Required annual compliance training

• System-specific training as necessary to perform duties

• FIU/Financial crimes training as assigned by the Chief BSA Officer

Additional Physical Demands

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday.

• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift.

• Must be able to hear and communicate with coworkers and customers throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes.

• Must demonstrate excellent people skills with customers and coworkers.

• Must be willing to function as a team member.

• Must be willing to demonstrate commitment to South State Bank’s mission and goals.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Knowledge, Skills, & Abilities

• Advanced analytical, critical thinking, and problem-solving skills with the ability to interpret complex data and identify meaningful patterns, anomalies, and trends;

• Strong investigative judgment and ability to identify fraudulent, unusual, or suspicious activity and determine when escalation is required;

• Ability to query, analyze, reconcile, and summarize large datasets accurately and efficiently;

• Ability to translate data findings into clear business recommendations, risk-based actions, and concise executive-level reporting;

• Strong understanding of fraud typologies, payment risk, customer behavior, account activity, digital banking risk, and internal control concepts;

• Sound judgment, discretion, and integrity when handling confidential customer, employee, investigative, and bank information;

• Ability to work independently, prioritize competing deadlines, and make timely decisions in a fast-paced, high-risk environment;

• Strong attention to detail, data quality, documentation, and audit trail requirements;

• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and data visualization or reporting tools such as Power BI, Tableau, or similar platforms;

• Excellent oral and written communication skills, including the ability to explain technical or analytical findings to non-technical stakeholders;

• Ability to collaborate effectively with business lines, operations, technology, risk, legal, compliance, and management partners;

• Ability to read, analyze, and interpret applicable Federal and State banking regulations, internal policies, and procedures related to fraud, BSA/AML, OFAC, privacy, and information security.

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: If the position reports to a physical Company location, the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.